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2018 Trends in CX: Thought Leaders Share Next Practices in Customer Intima...

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UCI Applied Innovation

5141 California Ave

#250

Irvine, CA 92697

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Description

What obstacles, challenges and/or blindspots will CEOs, CMOs, Marketing and Customer Experience leaders likely run into when trying to improve CX?

Featured speakers include:

Middle and Large Cap Enterprises leaders share their CX (Customer Experience) strategies.

Topics Include:

  • How to leverage technology to create emotionally engaging experiences and increase customer loyalty.

  • The accelerating evolution of Customer Service to be Self Service with the help of artificial intelligence.

  • How customer support agents become more focused on Customer Success.

  • Discipline and empathy – the keys for successful customer transformation.

Who will attend: C-suite representatives from over 18 sectors, CEOs, CMOs, Top HR, Communications, CX leaders, Sales Directors

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Date and Time

Location

UCI Applied Innovation

5141 California Ave

#250

Irvine, CA 92697

View Map

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