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2018 Advocacy Today: Journey Mapping to Improve Client Experience

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Prime Produce

424 West 54th Street

New York, NY 10019

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Advocacy Today

Journey Mapping to Improve Client Experience

Advance your professional development by joining Con Edison and Marcos Salazar, co-founder and executive director of Be Social Change, for a fun, interactive afternoon learning how journey mapping can help you better understand your clients and improve their experience with your organization.

Hear from key experts as they share their insights and best practices to guide you into:

  • Better understanding and optimizing your customer journey
  • Identifying critical pain points and attainable business solutions
  • Building successful change-implementation teams within your organization
  • Making your entire organization customer-centric
  • Strengthening your brand by offering great customer experience with every interaction

Small-group mentoring sessions will follow the panel discussion. Enjoy drinks, snacks and open networking throughout the event.

Panelists include:

Scott Perl, Partner, McKinsey

Michael Murphy, General Manager, Strategic Operations, Con Edison

Teddy Nieto, Sign-up Journey Project Lead, Con Edison

Di Soares, Outage Communications Journey Project Lead, Con Edison

Attendees will be entered into a raffle to win an iPad!*


RSVP by October 15

Connect during the conference:

Follow @ConEdison and use #AdvocacyToday to join the conversation!

*You must be at least 18 years of age to be eligible for the raffle. The raffle is void where prohibited by law. Not open to Con Edison employees or their families.

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Date and Time

Location

Prime Produce

424 West 54th Street

New York, NY 10019

View Map

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