$731.25 – $1,295

2017 Smarter Services Symposium - "Invigorating Service Journeys"

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The Westin Chicago River North

320 N Dearborn St

Chicago, IL 60654

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Event description

Description

The Service Council

The Smarter Services Executive Symposium is the industry's premier event for leaders in service, support, and customer experience for the purpose of learning, networking, and progressing their business transformations. Past speakers and brands have represented Abbott, Cisco, Disney, Hewlett-Packard, Safelite Autoglass, Xerox, Zappos, and more leading service organizations.

The 6th Annual Smarter Services Symposium will be held Sept 11-13 2017 at the Westin Chicago River North in downtown Chicago, IL. This year's theme is "Invigorating Service Journeys." The focus of the event will be to provide an unparalleled opportunity for business leaders in service and customer management to learn, share ideas, and network. The event will be held over three days (two half days and one full day).

  • Day 1 Theme: Operational Journeys
  • Day 2 Theme: Customer Journeys
  • Day 3 Theme: Commercial Journeys

This year's event is brought to you by:

Infinity Sponsors:

Infinity Sponsors Salesforce.com and ServiceMax from GE Digitial

Sponsor+:

Sponsor + Astea, Click Software, Microsoft and Syncron

Sponsor:

Sponsors Coresystems, IFS, Trimble and Zinc

FAQs

Who should attend?

The Service Council Team welcomes thought leaders, industry pioneers, and practitioner executives (director-level +) who oversee functions of service and customer management. Some of the functions represented will include:

  • Customer Support, Satisfaction & Experience
  • Service & Field Service
  • Service Parts & Supply Chain
  • Finance
  • IT
  • Operations
  • Service Sales & Service Marketing
  • Engineering

Technology vendors and consultants are not allowed at this event. Registration will be refunded for technology vendors or consultants (service fees will not be refunded). If you are a technology vendor or consultant, please contact the TSC team directly for more information on how you can get involved with research and events.

Where can I find the latest event agenda?

Please visit the Smarter Services Symposium website for the latest of updates on the agenda and speakers (http://servicecouncil.com/symposium2017/).

What's the refund policy?

Refunds will be provided, excluding any service fees incurred (credit card, processing fee) for any unqualified registrant. Refunds are not provided as a result of not attending the event. For qualified registrants, we request you transfer your ticket to a colleague. Passes transferable upon approval by TSC but must be used for the 2017 Smarter Services Symposium.

Can I update my registration information?

Yes, you can update your registration profile up until the day of the event. All cancellations must be processed 30 days prior to the event.

Is my registration fee or ticket transferable?

Passes transferable upon approval by TSC but must be used for the 2017 Smarter Services Symposium.

How can I contact the organizer or The Service Council team with any questions?

Email is the best means of communication. Feel free to email anyone on The Service Council team.

events@servicecouncil.com - General Inquiries

Ray Morley, Director of Member Success - rm@servicecouncil.com

Aly Pinder Jr, Director of Member Research & Communities - ap@servicecouncil.com

Sumair Dutta, Chief Customer Officer - sd@servicecouncil.com

John Carroll, CEO - jtc@servicecouncil.com

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Date and Time

Location

The Westin Chicago River North

320 N Dearborn St

Chicago, IL 60654

View Map

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