$10 – $20

2017 NACOLE Webinar Series: Strategies for a Successful Mediation Program

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Mediation, a form of alternative dispute resolution, is often used in civilian oversight as a process for resolving citizen complaints against the police through a face-to-face meeting, during which a professional mediator serves as a neutral facilitator. Studies have shown that police and civilian mediation participants are more satisfied with the complaint resolution process than those involved in complaints subject to investigation. In addition, mediating complaints has been shown to help build police-community understanding and reduce costs and case-completion times.

Join us Tuesday, March 28, 2017, 1:00PM ET, as we hear from the directors of two civilian oversight agencies that have built and currently operate successful mediation programs: Lisa Grace Cohen of the New York City Civilian Complaint Review Board (CCRB) and Rochelle Howard of the Washington, DC Office of Police Complaints (OPC). In addition to discussing the nuts-and-bolts of their programs, they will suggest tools and resources for creating successful mediation programs such as consulting with mediation experts; leveraging existing research studies; and building support with police and union officials, city law departments, and legal and community advocates.


  • Lisa Grace Cohen, Director of Mediation, Civilian Complaint Review Board, New York, NY

  • Rochelle Howard, Deputy Director, Office of Police Complaints, Washington, DC

Please note that this event is open only to the first 100 registrants. We therefore recommend that you register early to guarantee your spot. After registering, you will receive a confirmation email containing information on how to complete the the final step to ensure that you are registered and able to join the webinar.

For additional information on this or other NACOLE training opportunities, please contact Cameron McEllhiney, Director of Training & Education at mcellhiney@nacole.org or (317)721-8133.

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