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2017 BAHRA September Lunch & Learn

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Swiftel

Brookings, SD 57006

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Refunds up to 1 day before event

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Having The Tough Conversations with Avera Leadership Academy

Good communication is important in daily life. And when difficult situations arise, it becomes even more critical. Dealing with conflicts, productivity issues, safety violations, or low morale are common problems that occur in many organizations. The difference is how these situations are handled. A determining factor between a positive organizational culture and a toxic environment is the ability for people to recognize and effectively manage tough conversations. It is imperative to deactivate the excuses for not having these conversations. This training explores what makes some conversations difficult and why people often manage difficult conversations poorly. Participants will be introduced to some typical responses that are ineffective. They will also explore the consequences of those responses and how to avoid some common pitfalls.

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Swiftel

Brookings, SD 57006

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Refund Policy

Refunds up to 1 day before event

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