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2013 Customer Love Summit

Thursday, February 14, 2013 from 8:00 AM to 11:30 AM (EST)

2013 Customer Love Summit

Ticket Information

Type End Quantity
Attendee Ended Free  

Event Details

The 2013 Customer Love Summit is a high-energy half-day of interactive lightning talks designed to provide actionable tools and tactics to business leaders who recognize that making customers feel appreciated is the fastest path to growth. Here's a one minute video with more info:


The summit will be held at MassChallenge on February 14th from 8AM - 11:30AM. This event is for heads of Customer Experience, Marketing, Customer Service, and Community Managers. Attendance is by invitation only and space is limited to 100 attendees.

Disclaimer: This event is not for Thought Leaders. It’s for Action Leaders. The goal is to help you actually capture the growth opportunity that today’s ultra-connected customers represent.

Featured speakers: 

Joe Gagnon - President, Penn Foster

"Going the Extra Mile: Takeaways from a 200-mile Customer Tour"


Tamsen Webster - SVP Digital Strategy and Content Activation, Allen + Gerritsen

"Maximizing Influencer Outreach, A Case Study"

Joe Chernov - VP of Marketing, Kinvey 

"It's Not About You: Creating Content that Actually Helps Your Customers"

Aubrie Pagano - Founder & CEO, Bow & Drape 

"Packaging Power: Lessons on How to Redefine the Purchase Experience to Suit the Customer"

John Kelly - VP Global Marketing, Back Office Associates

"How to Align Around the Customer: From Board Structures to User Groups"

Laura Horak - North/South America Community Manager, HootSuite

"Interactions That Inspire: How Community Managers Create Customer Evangelists"

Breakfast will be provided. 


The hashtag will be #custlove13 and there'll be a Twitter list of attendees listed here: by Wednesday morning. If you didn't include your username during registration, please let us know so that we can add you.



by public transportation: 

< 15 minute walk from South Station (Red line)

< 15 minute walk from Aquarium (Blue line)

< 3 minute walk from Courthouse (Silver line - transfer at South Station)

by car: 

If you’re driving we’re quite close to the Mass Pike and I-93. Also if you’re using a GPS, it won’t recognize One Marina Park Drive, so input 56 Northern Avenue, Boston, MA 02210. There is metered parking on Northern Avenue, Seaport Avenue, and several side streets in the surrounding neighborhoods, as well as a lot at One Marina Park Drive (underneath the building where MassChallenge is located). It’s $16 before 9AM (exit by 7PM) and generally $20 for 2-10 hours. 

Sponsored by: 


With in-kind sponsors:

Brought to you by:



Have questions about 2013 Customer Love Summit? Contact the organizer

When & Where

Accelerator Space - 14th Floor
1 Marina Park Drive (for GPS use 55 Northern Ave)
Boston, 02210

Thursday, February 14, 2013 from 8:00 AM to 11:30 AM (EST)

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