16 Hours Certified Salesforce Administrator Training course Paris
Event Information
About this Event
16 Hours Certified Salesforce Administrator Training course is Instructor-led and guided and is being delivered from16 Hours over 4 weeks, 8 sessions, 2 sessions per week, 2 hours per session.
- Instructor-led and guided training
- Practical Hands-On, Highly Interactive training
- This course will be taught in English language
- All Published Ticket Prices are in US Dollars
16 Hours Only Certified Salesforce Administrator Training Course Schedule
- February 23, 2021 - March 18, 2021 US Pacific time
- 16 Hours | 2 Hours on Tuesdays, 2 Hours on Thursdays every week US Pacific time
- 7:30 AM - 9:30 AM US Pacific time each of those days
- Please click here to add your city name and check your local date and time for the first session to be held on February 23, 2021 at 7.30 AM US Pacific Time.
Features and Benefits
- 16 Hours, 8 sessions, 4 weeks of total Instructor-led and guided training
- Training material, instructor handouts and access to useful resources on the cloud provided
- Practical Hands-on Lab exercises provided
- Actual code and scripts provided
- Real-life Scenarios
Course Objectives
- Understanding high-level Architecture of Cloud Platform.
- Handle the Salesforce Cloud Application Admin activities in the real-time
- Work independently with implementing Advance concepts.
- In-depth knowledge of various elements.
- Working on Reports and Dashboards.
- Business process customizations.
Prerequisites
- Computer System
- Windows/Linux Administration
- Any Programming Language
Who can take Salesforce CRM Administration Online Training
- Any IT experienced Professional who are interested to build their career in Cloud environment with Admin role.
- Any Graduate.
Course Outline
1. Cloud Computing Services and CRM
- Definition of cloud computing
- On-demand advantages of Cloud computing
- What is CRM and How CRM can Help?
- Legacy CRM Systems.
- Business Value of CRM
- Origin of CRM
- Streamline Business Process
- Services of Cloud computing
- Types of Clouds
2. Definition Of SalesForce and It’s Products
- Importance of SalesForce
- Importance of CRM and Solutions
- Growth of Revenue using CRM
- Comparison of SalesForce CRM with other CRM Products
- SalesForce Products
- SalesForce Features and Edition Limits
3. Sales Cloud-Generic Business Process
- Features of Sales Cloud
- Products
- Campaign
- Lead
- Account
- Opportunity
- Contact
- Contract
- Quote
- Order
- Forecast
- Entitlement
4. Service Cloud-Customer Service
- Features of Service cloud
- case
- Solution
- Public Knowledge Base
- Web-to-case
- Self-Service Portal
- Escalation rules
5. Company Information
- Creating Company Profile
- Setting Fiscal Year
- Setting Business Hours
- Setting Holidays
- Setting Language
- Identifying Edition
6. Salesforce-force.com Platform
- Creating User Login Credentials
- Setup-Personal Setup
- About Administration Setup
- Standard Applications
- Standard Tabs
- Standard Objects
- Creating Custom Application(Design)
- Creating Custom Objects
- Creating Custom Tabs
- Creating Custom Fields Using Data Types
- Creating Custom Picklist and Dependencies
7. Manage Users
- Creating users
- Creating Roles
- Creating Custom Profiles
- Discussion on Standard Profiles
- Creating Permission Sets
- Creating Public Groups
- Creating Queues
- Login History
8. Relationships in Salesfore
- Lookup Relationship
- Master-Detail Relationship
- Many to many Relationships
- Junction Object
- Rollup Summary Fields
- Real-Time Scenarios
9. Applying Validations and Formulas
- Overview of validation
- Creating Validation Rule
- Apply Formula in Validation
- PageLayout on Objects
- Mini Page Layout
- Search Layout
- Record Type
- Field Level Security on Layout
10. Object Level Security Model (Table)
- Profile Level
- Permission Set Level
11. Field Level Security Model (Column)
- Profile Level
- Page Layout Security
- Permission Set Security
12. Record Level Security Model-Sharing Settings (ROW)
- Overview of Record Level security
- Organization-Wide-Default
- Sharing Rules
- Grant Access Using Hierarchies
- Internal Access
- External Access
- Manual Sharing
- Owner Based Sharing Rule
- Both Usage of Profile and OWD
- Real-Time Scenarios
13. Workflows and Approvals
- Overview of Workflows
- Email Alerts
- Tasks
- Field Updates
- Outbound Messages
- Time Dependent Workflow Actions
- Order of Execution
- Approval Process Definition
- Dynamic Approval Process
- Multi-Step Approval Process
- Parallel Approval Process
- Approval Process Actions
- Real Time Scenarios
14. Data Management with SFDC
- Overview Import wizard
- Limitations on Import Wizard
- Data Export
- Import Objects
- .CSV File usage in SalesForce
- Import Data into SalesForce
- Data Loader
- Mass Transfer Records
- Mass Delete of Records
15. Security Settings
- Single-Sign-on settings
- Session Settings
- Password Policies
- Identity Provides
- Login Access
- Identity Connect
- Email Admin Setup
16. Email Administration
- Deliverability
- Test Deliverability
- Organization-Wide Addresses
- Setting Email Footers
- Compliance BCC Email
17. Administrative Integration
- Overview on Declarative(no-code)
- Overview on Programmatic (coding)
- Integrating SFDC to SFDC, SFDC to Excel, SFDC to Facebook
18. Reports and Dashboards
- Importance of Reports
- Discussion On Standard Report
- Creating Custom Report
- Creating Tabular Report
- Creating Summary report
- Creating Matrix Report
- Creating Joined Report
- Creating Report Types
- Applying Filters on Report
- Run Report
- Export Report
- Create Dashboard
- Fetching Dashboard into Visual Force
19. Resolving Project Issues
- Overview on Types of Projects
- Issue Capturing and Priority
- Issue Resolving
- Issue escalation
- How Real-Time Issues
- Overview on Outlook Email
- Code Checking
- BluePrint
- Agile Methodology
- How to Clear RoadBlocks
- Office Communicator(OC)