Today, we’re rolling out a newly redesigned order confirmation page to show when a transaction has been successfully completed.

Over the last few weeks, we’ve been busy at our drawing board with the user experience team and engineers to design a better order confirmation page. Guided by internal data and valuable customer feedback, we sought out to create a confirmation page that was less cluttered. That showed registrants what, if any, next steps there were before arriving at the event. We wanted attendees to know exactly where and how they could access their tickets and orders.

You’ll immediately notice those improvements. Check out the visual comparison below.



We also wanted to give event organizers an opportunity to communicate and foster a relationship with their attendees. Take a look at the prominent space at the top right side of the page.


You can customize your order confirmation page message (from the Edit Order Confirmations section on the Manage tab) with relevant information about your event, like what to wear, where to park, and other special instructions. Or you can offer a personalized thank you message to all of your registrants.

The section also includes a link to the event organizer’s social media info allowing attendees to engage with you via Twitter or Facebook, before, during, and after your event. They can also click on your profile page to see the other events you’re organizing.

We’ll be rolling out the redesigned order confirmation page over the next few weeks to all of our sites. Currently, it’s only available for new events on set to English language, and events without significant edits to their order confirmation message.

We’d love to hear your thoughts about our redesign, please share them in the comments below!