Light Up Your Box Office and Event Entry with The New Eventbrite Neon

We’re big believers of building innovative solutions to tackle the most challenging problems in the events industry using today’s technology. One of those technologies is mobile, and we love it because mobile apps are accessible to everyone and displace clunky and expensive hardware.

Today, we’re introducing a new iOS app—Eventbrite Neon—that allows you to take control of your traditional brick-and-mortar box office functions through your iPad, iPhone or iPod touch. Like a bright glowing neon sign that tells guests you’re open for business, Eventbrite Neon helps you bring more people into your event. It also replaces our two other iOS apps, Entry Manager and At The Door, with this one powerful app.

Eventbrite Neon gives you the ultimate power to oversee your event’s onsite sales and entry operations, wherever you are, while empowering your staff to execute the individual tasks needed to get guests through the door. It offers multiple functions in a single app: dashboard overview, ticket sales, attendee check-in, order handling, and printer set up.

Real-time Dashboard

From ticket sales to event attendance, you can see all this data update in real-time to help you stay on top of your event. If you’d rather not have other members of your team viewing this data, you can limit their visibility through our subuser access settings. On the new dashboard, you’ll see:

Total ticket sales and quantity with details of ticket type sold and remaining
Option to view sales data by hour, day, week, or month
Sales processed by device for end-of-day sales reconciliation
Total attendee check-ins by date, time, and ticket type

Onsite Sales

You can sell tickets and merchandise using Eventbrite Neon in the same way as our previous app, At The Door. You can connect to Eventbrite’s Card Reader to swipe credit cards for purchases and keep track of cash sales to reconcile sales from each device later. New onsite sales features include:

Remaining ticket counter for each ticket type across online and onsite sales
Special discount or promotional code field to access tickets
Bluetooth integration with BOCA printers, in addition to wireless Star printers, to print tickets and sales receipts

This sales functionality is only available for US dollar currency sales at this time. We’re continuing to work on payments option to support sales outside of the U.S.

Attendee Check-in

Like our previous Entry Manager app, Eventbrite Neon lets you scan tickets using the camera on your device and verifies that the same ticket isn’t being used twice. You can also look up or search guests by name to check them into your event. New check-in features to look forward to include:

Option to automatically check-in guests when they buy tickets onsite
Check-ins synced with attendees’ order details to store check-in date and time

iOS & Android users: You can also use the Eventbrite app for attendee check-in and ticket scanning.

Order Handling & Customer Support

Based on your feedback, we’ve focused on making it easy to find order details, issue refunds, and other customer support functions through the app to help you deliver a delightful experience onsite or at the box office:

Look up orders by name, email, and last 4 digits of credit card
Pull up order details by scanning ticket barcode
Order details include ticket type, method of payment, check-in date and time, and any custom information collected during registration
Issue full and partial refunds for tickets and orders
Print, or re-print tickets and receipts with our Bluetooth or wireless printers
Email order confirmation and tickets from the app

Printer Set Up

We’re all about being green with mobile tickets and email receipts, but we know that sometimes you need to print tickets and receipts for guests. In addition to Star printers which you can connect to wirelessly, we’ve added a Bluetooth BOCA printing option. Check out our partner’s BOCA site or Star printer site to buy your own printer.