Invoicing not your idea of fun? We'll do our best to make this as quick and easy as possible! Here are some answers to your most common questions.

Tip: Remember that you can run an Order Details report at any time to view your order totals and fees for a given time period.

Why am I being invoiced?

If you selected PayPal and/or Google Checkout to process payments, or have orders using an offline payment method, you have collected both the ticket price and the Eventbrite fee. This is true even when you have chosen to have the Eventbrite fee added to the ticket price so that your attendees pay the fee.

While PayPal and Google Checkout take out their processing fee--typically 2.9% + $0.30--payments do not flow through Eventbrite for events using these types of payment processing. That means that we don't have the opportunity to collect our fees at the time of purchase, and so send you a monthly invoice.

Note: Want to avoid paying monthly invoices and offer a smoother payment experience for attendees on your next event? Switch to credit card processing!

How is my invoice calculated?

To calculate the total shown on your invoice, we multiply the number of tickets sold during the invoice period by:

- For example, Laura has one event and sold one ticket for $200. She collected her ticket revenue in addition to the Eventbrite fee on behalf of Eventbrite.

- The Eventbrite fee is 2.5% of the price of each ticket ($5.00) + $0.99 per ticket sold, so the fee on one ticket is $5.99.

- Therefore, her invoice for that month will be $5.99.

How do I pay my invoice?

When you log in to your account, click the Pay Now button at the top of the My Events page.

You can also click on Account in the upper right, and then Invoices, to view any outstanding invoices (as well as past invoices and current fees to be invoiced).

Note: The admin email address--as well as any multi-users on the account who have been granted permission to receive invoice emails--will receive an email notification when an invoice has been issued. Invoices are generated on the first of each month for all ticket sales during the prior month.

What methods of payment can I use to pay my Eventbrite invoice?

You can pay your invoice with a credit/debit card in PayPal or using your PayPal account. You can also send in a physical check. 

You can find more detailed instructions for paying your outstanding invoice by clicking on Invoice Details & FAQ next to the Pay Now button at the top of the My Events page.

Send physical checks to:

Eventbrite

651 Brannan St., Suite 110

San Francisco, CA 94107

Note: You will only be invoiced once you have incurred over $5.00, cumulatively, in Eventbrite fees.