Eventbrite Security & Safety Guide
Eventbrite complies with PCI-DSS 2.0 Level 1 as both a Merchant and a Service Provider.
- Registered with both Visa and MasterCard as a PCI-compliant Service Provider.
- Regularly audited by a Qualified Security Assessor (Coalfire, Inc.)
- Passes internal and external application and network penetration testing performed by independent security firms.
- Scanned daily by an Approved Scanning Vendor (ASV)
- PCI Attestation of Compliance (AOC) and Quarterly Scan Attestation of Compliance are both available upon request.
- Eventbrite employs a cross-functional team responsible for oversight of PCI Compliance.
Eventbrite maintains a comprehensive privacy program. To us, this means that although we are required by law or regulation to do certain things, we are continually evaluating whether we can and should do more.
- We do not sell the personal information of our customers to third parties.
- We have a full time legal and security team focused on privacy and security issues.
- We voluntarily participate in the US-EU and US-Swiss Safe Harbor frameworks that require us to treat EU personal data with a higher standard than that required under US law.
Amazon EC2 hosts Eventbrite's production systems.
- PCI-DSS Level 1 Service Provider
- ISO 27001 certified
- Independently verified and audited
- SAS-70 Type II and SSAE16
- Read Amazon Web Services' Risk & Compliance for more information.
Web and Mobile Application Development
Eventbrite is committed to designing, building, and maintaining secure systems.
- All applications are regularly scanned for common security vulnerabilities including the OWASP Top Ten.
- Regular training on Secure Coding Practices is provided. All engineers must attend training sessions.
- No credit card information is permitted to be stored on any mobile device.
- Use of encryption for both storage and transmission of sensitive information is regularly audited by the Eventbrite Security Team.
- All web and mobile applications are primarily developed, tested, deployed, and maintained by a full-time, in-house engineering team.
Eventbrite uses strong encryption methods and key management procedures to ensure your sensitive information is protected.
- All credit card information is encrypted with strong industry-standard cryptographic protocols such as AES and SSL while in transit through our systems.
- Eventbrite's website and APIs are accessible via a 256-bit SSL certificate issued by Digicert.
- Credit card information is never stored after transaction authorization.
- Access to encryption keys is held by the smallest number of Eventbrite employees possible.
Eventbrite has taken appropriate measures to vet our employees.
- All employees are subject to reference, education, and other personnel checks. Certain employees are also subject to detailed background checks.
- Eventbrite maintains an information security training program that meets PCI-DSS standards and complies with the Massachusetts Privacy Law (201 CMR 17).
- Knowledgeable full-time security personnel are on staff.
- Require written acknowledgement by employees of their roles and responsibilities with respect to protecting user data and privacy.
While we don't anticipate there ever being a breach of our systems, we know that no computer system is perfectly secure.
- In the event of a breach of an Eventbrite information system, we have a detailed Incident Response plan in place.
- Periodic testing of the response plan.
- Eventbrite has 24x7 monitoring of its security systems and alerts.
Research and Disclosure
If you discover a vulnerability with Eventbrite's information systems, report it to us first!
- Report details to email@example.com.
- Include full details and steps to reproduce.
- Do not attempt to harm Eventbrite, its users, or customer's data.
- Allow reasonable time for Eventbrite to resolve the issue before publishing findings publicly.
- If you wish to encrypt your email, use Eventbrite Security's GPG Key:
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