ASTD-Puget Sound August Chapter Meeting

 Human Performance Improvement for HR Managers and Performance Improvement Professionals with Dan Hardin

According to William J. Rothwell in ASTD Models for Human Performance Improvement, human performance improvement is the

• systematic process of discovering and analyzing important human performance gaps, 
• planning for future improvements in human performance,
• designing and developing cost-effective and ethically justifiable solutions to close performance gaps,
• implementing the solutions,
• and evaluating the financial and nonfinancial results.

In common sense terms, Dan Hardin will introduce the basics to improving human performance in the workplace, how to classify a performance gap and make recommendations on how an organization can close or eliminate the gap.

During this presentation attendees will investigate the reasons why it is that workers in organizations fail to meet the expectations of their managers. Using scenarios, Dan, with the help of attendees will demonstrate why it is that people don’t do what it is we expect them to do and how the organization can manipulate their behavior to improve performance. We will discuss the below reasons performers normally give when asked why their performance didn’t meet expectations.

• I don’t know how to do that, or
• I can’t do that, or
• I didn’t know you wanted me to do that, or
• I don’t want to do it.

After classifying various reasons for performance gaps, we will work together to construct a model that can be used to identify various types of performance gaps and then recommend solutions that have the greatest leverage to close or eliminate the performance gaps for the least cost to the organization.  The goal is to present a systematic method for evaluating performance gaps and recommending solutions. This is the heart of Rothwell’s definition of the human performance improvement process.

As a summary, Dan will discuss why the US Coast Guard adopted Human Performance Technology back in the early 1980s and how that decision continues to enable a work force, smaller in numbers to the New York City Police Department, to operate seamlessly not only on a national but a global scale.

No complex flow charts to bore you to death, just straight forward common sense strategies for improving performance in the work place.

I promise you, you will look at performance management in a whole new way.

About the presenter:

Dan Hardin, M.S. is a retired Coast Guard officer and currently works as a civilian employee for the U.S. Coast Guard District Office in Seattle. Working with the Prevention, Inspection and Investigation Staff, he is the district manager for safety and law enforcement for the commercial fishing vessel industry.  He has been invited to speak and provided training on the subject of performance improvement at both Microsoft and Boeing.

Dan is a member of the International Society for Performance Improvement (ISPI) and is the current President of the Seattle Chapter of the ISPI.

 Agenda::

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Online registration closes on the Saturday prior to the chapter meeting. At that time we are no longer able to accept pre-registrations.

Please note that once the online registration is closed, we encourage and welcome you to attend and pay at the door.

The meeting fees at the door are: Members - $20, Non Members $30.

Please note: there is 2 hours of free parking in the SODO parking lot.  If you think you might need more time, ASTDps has been issued day passes.  Volunteers will be available between 7:30 and 8:00 am just inside the main entrance with the day passes for you to place in your car.  Thank you for your cooperation.

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Refund Policy ::

We are only able to offer refunds 3 days prior to the event, although arrangements may be made for a credit to the next meeting by e-mailing contact.us@astdps.org