Customer  Service Comes From The Heart 

Smyth Career and Technology Center

Seven Mile Ford, VA

Getting customers through the door requires good marketing.  Keeping them requires great service.

Front line staff members can make or break the customer experience, and here in our hometown, we pride ourselves on our hospitality.  We're communities of good people who care about each other and it shows in the way we do business.

Every day the staff of your business can build the relationships that let customers know they're more than sales figures and create the connections that will bring them back.  We're going to show them how.

Bring your staff for an engaging discussion on great customer service.  We'll build teamwork and work to understand the customer experience, focusing on both internal and external customers and leadership in the workplace.

• Identify why customer service is beneficial to your bottom        line for increasing sales
• Identify and practice positive behaviors that enhance customer service skills
• Learn to treat your co-workers as your INTERNAL customers
• Give front-line employees the confindence and support they need to shine as hosts
• Managers learn to lead by example