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Best Practices for "People Ready" Solutions (Redmond, WA)
Thursday, November 8, 2007 from 9:30 AM to 5:00 PM (PST)
This conference in Redmond was also webcast via Microsoft Office Live Meeting. To view the Live Meeting contents, go to http://www.eventbrite.com/event/82328246
Do you play a part in creating tools and technology for other people to use? If yes, read on!
How much stress do YOU experience each day related to tools and technology that you need to use in order to live and work, both at home and in the places you "do business? Examples abound of improved and still-frontier areas, from near and from afar. This event draws us together to share best practices, united in the effort to make it easier for users to accomplish their goals, error-free.
Stress reduction is fundamental to long-term health, and we each play a part in improving the overall landscape in design for human beings. Regardless of the industry, application, environment, task domain, and end user set, there are common known principles about human perception, attention, cognition, and reaction that apply both to the ways in which we develop technology ( the process), and to the user interaction models that we architect, design and present through the user interface. And there are others that are unique to particular user segments, tasks, and environments.
Come hear from key professionals at Microsoft, sharing techniques that have worked best in bringing to fruition our “people-ready” mission, and how you, we and others across the software industry together affect the users’ experience. Come listen and share, apply and extend this experience focus – to healthcare and other arenas. Come network, share and discuss with other professionals your major questions, concerns, asks, and insights.
This event is in the Seattle area, on the Microsoft campus at Redmond. Pre-registration is required and will be accepted up to the maximum seating capacity of the conference center rooms/location. There is no registration fee.
Making Emotions Work for You: Revolutionizing the theory and practice of Emotional Design. Emotional engagement and compelling experiences will distinguish the successful consumer products of the future -- capabilities, features, functions are not sufficient. Designing successful products for this new world requires we change the way we think about people and products, the techniques and processes we use to research and design. August and Dennis provide a brief overview of a counter-intuitive (and therefore, controversial) design approach, based on a classic but innovative theory of human emotion. They show how this approach has helped shape some of the most successful products in recent history and will change the way you think about product design, user research, and human emotion. Companies will adapt to this new thinking and type of approach, or be displaced by others and die out.
August de los Reyes directs the creative efforts in the Windows Hardware Ecosystem team. He is an MDesS candidate in Product Design and Development at Harvard University’s Graduate School of Design, a PhD candidate in Industrial Design Engineering at the Technische Universiteit Delft, and a visiting fellow at the University of Oxford.
Dr. Dennis Wixon directs research at Microsoft Games studios, which is recognized as a leader in applied research methodology. Previously, Dennis was usability manager in the Software Usability Engineering group at Digital Equipment Corporation, which was credited with the early development of usability engineering and contextual inquiry. He co-edited the book Field Methods Case Book for Software Design, together with Prof. Judy Ramey of the University of Washington.
Impactful Ethnography: Integrating deep insights across company divisions. As a tool for building customer understanding, ethnography is distinguished by its ability to build deep insights into people’s behaviors and needs in everyday life. But impactful ethnography in product development must begin and end inside the hallways, conference rooms, and design studios of product teams. Appropriate translation of insights into both tactical and strategic impacts can make or break the value of investments in ethnographic research for product development. In this talk, Donna Flynn shares a case study of successes and best practices in driving impactful ethnography across a product division and using it as a way to build bridges between executives and product teams, marketing and development, company and customer.
Dr. Donna Flynn is a design anthropologist leading the User Experience Strategy team for Microsoft9s Mobile Communications Business. She works closely with product and marketing leadership teams across Microsoft to drive development of next-generation smart devices that are useful, enjoyable and exciting for people around the world. Donna has led strategic research on a wide range of business and consumer users for more than 10 years, and specializes in international ethnographic approaches.
Data Modeling and Conceptual Sketching in the Development Process. Design research models serve to move design thinking forward by enriching a team’s understanding of the users, as well as simplifying potential solution alternatives. The most effective design research models convey stories that serve to “re-hydrate” the richness of the data behind them, making the findings ‘come alive’ for those who weren’t involved directly in the research. In this session, Monty Hammontree discusses an iterative process of distilling, framing, and modeling design research, which helps in the shared envisioning phase needed before closing on a plan.
Dr. Monty Hammontree is Director of User Experience in the Developer Division at Microsoft. This division covers direct manipulation “visual builder” environments as well as the languages for modeling and programming, and includes the UI controls packaged with the environments (e.g., with Visual Studio and Visio).
New interaction guidelines for Windows applications – the Windows Vista User Experience Guidelines. These guidelines are for designers, developers, testers, and managers, especially helpful for teams with limited design resources. Everett McKay talks about how the guidelines were developed, how guidelines are used at Microsoft, and will cover the details of some frequently misunderstood guidelines. To wrap up, he presents an example of how to apply these to a guidelines-based user interface makeover.
Everett McKay is a senior program manager at Microsoft in the Windows division. He is responsible for writing the Windows Vista User Experience Guidelines and driving these guidelines within the Windows division. Previously, he worked in the Security and Technology Business Unit and Windows Server divisions. Before joining Microsoft in 2000, Everett was a programmer specializing in developing user interfaces. Everett is the author of two books, Developing User Interfaces for Microsoft Windows (published by Microsoft Press) and Debugging Windows Programs (published by Addison Wesley).
Creating usable interfaces for people with disabilities (including us all as we age and lose visual and aural acuity and dexterity!) -- User experience guidelines for accessibility (included in the Windows Vista UX Guidelines). Cynthia Shelly, Annuska Perkins, and Tira Cohene take us through details on these, demonstrating the impact of some of the most common programming oversights, and how those can be corrected through recommended programming techniques.
Annuska Perkins is a senior accessibility strategist, Cynthia Shelly is a senior program manager, and Tira Cohene is a user experience researcher, at Microsoft in the Windows division. This division covers both the Windows operating system and Windows Live experience; their focus spans across the web and operating system environments.
Learnings from the Healthcare Industry: Trends, challenges and directions for best principles across this frontier. The Healthcare industry is particularly fragmented, with data silos and difficulties for the consumer and also for the medical facilities, doctors and medical researchers alike in managing and mining health records, while ensuring privacy and data handling compliance. Andrew Kirby and Linda Walmer talk about challenges and progress in this area, including what we can all do in the effort to better principal this domain.
Andrew Kirby is Director of the National Health Service Common User Interface project in the Microsoft’s Solutions Development team in the UK. Mike Gordon is a Program Manager in the Health Solutions Group at Microsoft.
Closing Session – Beyond functionality: What we know about human attention and retention capabilities -- some ways we can design better for what we know stresses these human limitations. Arnie Lund and Mary Czerwinski sum up the day’s event and talk about how information overload and multi-tasking affect the success of today’s solutions and how expressiveness and other attributes of user experience can be more effectively used in software design, for the medical and other fields.
Dr. Arnie Lund is Director of User Experience and User Experience Community Lead for Microsoft’s IT organization, and serves on the Microsoft UX Leadership Team. Before moving to Microsoft IT, Arnie managed user experience in such diverse areas as Microsoft’s mobile computers and Tablet PCs and Windows Server Systems and, before joining Microsoft, spent 20 years in design, user research, and software development for emerging technologies at companies such as AT&T Bell Laboratories and Sapient. Arnie serves on the Executive Council of HFES where he is responsible for the HFES Institute and ANSI and other standards efforts.
Dr. Mary Czerwinski is a Research Area Manager of the Human-Centered Computing (HCC) groups and manager of the Visualization and Interaction (VIBE) Research Group. Mary9s research focuses primarily on novel information visualization and interaction techniques across a wide variety of display sizes. She also studies information worker task management, multitasking, and reflection systems. Her background is in visual attention and user interface design. Here is a link to her website: http://research.microsoft.com/users/marycz.
The event is on the Microsoft campus in Redmond, in the MS Conference Center, building 33, in the St.Helens / Rainier rooms. The address and directions are below. Building: 33
If you take a bus to the Transit Center, you can walk to the 33 building: cross 156th Ave NE and continue down NE 36th Street to building 33.
To contact the organizers: Candace Soderston and Lada GorlenkoEmail: email@example.com; firstname.lastname@example.org;Phone: +1 425-707-1217/ 421-6136
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