Expecting a Miracle? Nurturing Your CRM System

So you and the firm have decided you are ready for client relationship management (CRM). Do you know your choices? Do you know what the commitment means? From “conception” through the “terrible twos,” implementing a new CRM system is a challenging and rewarding process.

Join Gwenn Burnham and Pamela Ingram for this 90-minute Webinar as they help you understand this magical time in your company’s history. Along with practical tips and case studies, this session will limit your sleepless nights, get you through the teething stage and help you prepare for the journey ahead. Whether you're a first-time CRM implementer or a seasoned veteran, this session will give you a new outlook on CRM software and data management and the benefits for your business. 

Learning Objectives

What’s in a name: What Client Relationship Management (CRM) is and is not and how to identify the different types of CRM that are available.

• Preparing the Family: How to face the realities of change.
• Honey, It’s Time: Plan, train, and prepare for the new system.
• Better than Dr. Spock: Practical tips and tricks for surviving your first year with CRM.