Event:

ATC’s Breakthrough Series

Date:

Wednesday, July 14, 2010
11:30a-1:00 p.m.

Title: Customer Service and Company Culture

Description:

Everyone considers customers as a company’s biggest asset, whether those customers are other businesses or consumers. But what about the bridge between you and your customers? It is just as important, if not more important! Your employees should be considered the biggest asset your company has because they deal directly with your customers. One bad interaction with a company and a customer can be lost forever.

So how do you turn your employees into rock star customer service representatives? By creating an environment your employees can flourish in—through company culture. A company’s culture reflects directly on management style, employee morale and customer service.

This luncheon will cover how to develop a company culture that is right for your company goals and business model, how to handle and facilitate the changes incorporating a new culture will bring, and how to train your employees on great customer service as a reflection of your company culture.

Speakers:

Joel Trammell, CEO, CacheIQ

Angie McDermott, VP Human Resources, Convio

Schedule:

Networking & Registration: 11:30 a.m. – 12:00 p.m.
Lunch/Speaker Presentations: 12:00 p.m. – 12:45 p.m.
Q & A: 12:45 p.m. – 1:00 p.m.

Pricing:

ATC Members: $ 25; Non-Members: $ 40

*Member pricing requires a discount code. If you have not received it please contact Leslie: leslie@austintechnologycouncil.org

There is no need to bring printed ticket with you to event. Members and guests are encouraged to bring their business cards and connect with other technology leaders.

If you have special dietary needs please let ATC know as soon as possible.

Reservations with payment are required. No-shows are non-refundable. Refunds will be issued with at least a 24-hour cancellation notice. Walk-in guests will be seated based on seat availability.