Description Shelter Operations is an instructor-led, basic level course designed to give

participants an overview of the American Red Cross policies and

procedures for setting up, running and closing a shelter during a disaster.

The course includes lecture and group exercises.

Purpose The purpose of this course is to prepare employees and volunteers of the

Red Cross and other agencies to manage shelter operations effectively and

sensitively as a team while meeting the needs of people displaced as a

result of a disaster.

Learning

Objectives

Upon completion of this course, participants will be able to–

 Describe the procedures for opening, operating and closing shelters.

 Explain ways to demonstrate quality service.

 Organize available human resources as a shelter operations team.

 Identify resources available to assist shelter workers.

 Organize the physical facility and material resources to meet the needs

of the people in the shelter.