Do you want to be most effective in communicating with people who are different from you? Participants in this class identify ways to reduce misperceptions and increase communication effectiveness with others in the work environment: superiors, peers, subordinates, and customers. Participants assess their own values and styles and those of the organization, and learn tools to improve multicultural communication across differences.

Trainings with the Illinois Department of Human Rights - Institute for Training and Development are accessible to and usable by persons with disabilities in compliance with the Americans with Disabilities Act, Section 504 of the Rehabilitation Act of 1973 and the Illinois Human Rights Act.

A person with a disability needing an accommodation to participate in IDHR trainings should contact the Institute for Training and Development at 312-814-2477 or (TTY) 866-740-3953 or at IDHR.Training@illinois.gov

The Institute for Training and Development requires seven (7) business days to obtain any reasonable accommodation.  If for some reason you cannot attend your scheduled training, you must request the cancellation of the reasonable accommodation at least 72 hours prior to the date of training.  All requests must be in writing and should include reason for cancelation. Failure to comply may result in suspension of future training privileges.