Emotional Intelligence (EQ) is a very important part of our daily lives.  EQ is considered by some to mean only “people skills”.  Instead emotional intelligence involves the ability to choose words, emotions and action to interact with and react to other people on a deeper level. This workshop will explore factors that affect the communication process, including participants' listening aptitude and behavioral style.   By the end of the training, you will learn practical strategies for building EQ. Understanding EQ can expand your self-awareness and enable you to use emotions to your advantage.  Any professional interested in taking their interpersonal skills to the next level by increasing their understanding of self should take this training. (3 hours)

Trainings with the Illinois Department of Human Rights - Institute for Training and Development are accessible to and usable by persons with disabilities in compliance with the Americans with Disabilities Act, Section 504 of the Rehabilitation Act of 1973 and the Illinois Human Rights Act.

 A person with a disability needing an accommodation to participate in IDHR trainings should contact the Institute for Training and Development at 312-814-2477 or (TTY) 866-740-3953 or at IDHR.Training@illinois.gov

 The Institute for Training and Development requires seven (7) business days to obtain any reasonable accommodation.  If for some reason you cannot attend your scheduled training, you must request the cancellation of the reasonable accommodation at least 72 hours prior to the date of training.  All requests must be in writing and should include reason for cancelation. Failure to comply may result in suspension of future training privileges.