Austin Community College

Highland Business Center

Room 411

5930 Middle Fiskville Road

Austin TX 78752 USA

PARKING:

If the parking lot is full, you may park at the Radisson Hotel or at Highland Mall.

It will be necessary to sign in with the SECURITY at the front desk with your LICENSE PLATE information.

Process Management -- Introduces and explains the concepts, techniques and approaches to process management.  It steps through process Assessment, Analysis, and Improvement by showing how to identify an organization’s core and key processes and explaining a methodology for continually improving the most important processes.  The presentation discusses the characteristics of a good process and describes the benefits of managing an organization’s processes through benchmarking, mapping, and root cause analysis.

Michael S. Doré specializes in strategic planning and management, process improvement, qualitymanagement, and marketing. He holds an MBA in Management from the University of Maryland.

Mr. Doré is president of MSD Resources. He was formerly a senior consultant with the IBM Consulting Group and was manager of quality for the $3 billion, 17-country IBM Latin America business unit. He also held other key domestic and international management positions at IBM in marketing, finance, planning, and business practices.

Mr. Doré has worked extensively with non-profits in the Austin, Texas area, developing business and strategic plans. He has worked with Habitat for Humanity, Any Baby Can, BiG (Businesses Invest in Growth), Prevent Blindness Texas, Mobile Loaves and Fishes, and Texas Catholic Radio.

In January of 2003 he wrote a book on strategic planning called Strategic Thinking within Nonprofits. In September he will publish another called Strategic Thinking within Your Company. He has developed a methodology for strategic planning for communities or cities. He has consulted with clients in the pharmaceutical, oil, health, financial, banking, computer, energy, investment, nuclear, protein, and beverage industries.

Mike has led seminars and managed projects or training for more than 2000 executives and professionals in strategic planning, process management, quality management, marketing, and transformational leadership. He has consulted and taught for five years for the American Management Association.

He teaches Strategic Management and Operations Management in the St. Edward’s University MBA and New College programs in Austin, Texas. He teaches courses in Strategic Planning and Quality for the National Graduate School. He presents monthly for Austin Community College's Center for Community-Based and Nonprofit Organizations, and leads seminars for the University of Texas Professional Development Center.

Working effectively to bring people and assets together
to achieve the common good.

The Center for Community-Based & Nonprofit Organizations at Austin Community College (ACC CCBNO) serves those engaged in the Nonprofit Sector by leveraging community assets and serving as a community partnership broadening the horizons and possibilities for those engaged in the Nonprofit Sector

• Connecting the Nonprofit Sector
• Providing Professional & Volunteer Development Learning Opportunities
• Making available Resources, Information, & Referral
• Offering Coaching, Consultation, Collaboration