Twelve Ways to Maintain and Improve Quality during Outsourcing

Many companies run into trouble with quality when they shift work offshore, but they usually painfully persist since this process is critical to corporate success.  This training explores this ever growing trend and will help the audience avoid the common pitfalls when outsourcing.  A proven formula for success will be outlined here. This is based upon the presenters many years of experience in moving and managing various projects in both Asia and Latin America coupled with long stays on the ground at various overseas locations.

Outsourcing projects usually are remotely managed, involve less developed organizations and involve other diverse cultures. These factors add complexity and are more challenging to Quality Assurance Professionals than purely domestic projects.  This training addresses the common challenges/pitfalls facing those responsible for outsourcing project success. It provides the reader with a time tested outsourcing approach that has worked in low cost locations such as China, India, Southeast Asia and Latin America.  .

What the attendees will learn:

Ø  Effective planning techniques

Ø  Cross cultural applications that work

Ø  Why relationships rather than contracts ensure success

Ø  How much “Time on the Ground” is needed

Ø  Positive ways to develop your partners

Ø  Why investing in your partners will provide an ROI

Ø  How to assess, rate and remotely control offshore facilities

Ø  Why selecting the right support personnel is important

Ø  A training / development approach that works

Ø  How to implement continuous improvement immediately

Ø  Personnel retention techniques that avoids the “revolving door”

Ø  What to do when problems occur

About the presenter

Mark Hehl’s career spans over 35 years and includes leadership roles in international operations, technology transfer,  quality, reliability, cost reduction, supply chain improvement and lead time reduction in many industries in North America, Europe, Asia and Latin America.  As a past executive for the Timex Corporation, Mark implemented cost reductions, Six Sigma and Lean at major suppliers in China and at other worldwide corporate facilities.  In recognition of his contributions, these Chinese suppliers honored him with the award of the Chinese name 何文楷  “Ho Man Kai”, which is Cantonese for “good and knowledgeable.

Mark was a Delegate and featured presenter at the II CONGRESO INTERNACIONAL DE CALIDAD (Second International Quality Congress) in Quito, Ecuador and at the Third China-American Quality Symposium held in Shanghai, China.  He has also authored over 15 technical papers on various Business Process Improvement & International Business Development subjects and is writing a book titled Improving Your Operations in Emerging Countries.