Crisis Management:

A Guide to Decreasing Violence in the Workplace 10-15-9

3 Hours of Continuing Education credit offered for; LCSW, LMFT, LMHC

Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling - CE Provider # 50-462 expires 3-31-2011

All participants receive a certificate of completion.

Presented by Antoinette G. Cillo, Training Coordinator/Shift Supervisor, 2-1-1 Tampa Bay, at the Crisis Center of Tampa Bay. Antoinette has worked in Hospitals in the New York area in inpatient psychiatric units and in child abuse prevention programs for battered women. At Planned Parenthood of New York City she developed a psycho-educational program for families at high risk of domestic violence and child abuse. As a Clinical Assessment Coordinator she conducted assessments for a Baker Act Receiving Facility and was a member/trainer on a crisis intervention team. She has also been a Domestic Violence Specialist providing emergency clinical services to families experiencing mental health, substance abuse or domestic violence emergencies and in that role she worked closely with Child Protection Investigators and the State Attorney's Office.

Description:

Each week in the United States, an average of 20 workers are murdered and 18,000 are assaulted while at work. (National Institute for Occupational Safety and Health) Homicide has become the second leading cause of occupational injury and death. Organizations that deal with the public carry significant risk of violence. The National Institute for Occupational Safety and Health estimates that most assaults occur in hospitals and social service agencies. Non fatal assaults represent a considerable cost to organizations in lost work time and wages. This presentation will focus on risk reduction strategies that address the needs of agencies in which public interaction is integral to everyday functioning. In order to prevent violent incidents, it is essential that programs act proactively in determining protocols and providing workers with training and support in conflict management and de-escalation of agitated individuals.

Learning Objectives:

• Identify risk factors contributing to workplace violence
• List prevention strategies for risk reduction
• Demonstrate non-confrontational physical stance
• Establish protocols for reporting harassing or intimidating behavior
• List the responsibilities of a threat assessment team
• Identify behavioral warning signs of distress or agitation
• Define techniques used in environmental awareness
• Discuss elements of verbal de-escalation
• Demonstrate understanding of aggressive vs. assertive posture

Agenda:

Why Workplace Violence?

Statistics and Factoids

Risk Factors & Protective Factors

Group Exercise “Bet Your Life”

Behavioral Issues

Assertive Responses to Aggression

Flash Card Exercise

De-escalation Techniques

Group Role Plays

Resolution & Evaluation