Listen Up - Sharpening Your Listening Skills

Listening is a skill that you can apply to any aspect of your life.

Have you ever been cut off in mid-sentence?  Do you finish the thoughts of other people?  Have you tuned out because you already know what they are going to say?  In this workshop you will learn where you fall on the "listen meter" by using interactive games and exercises that are designed to create a better understanding of the listening process and how to stay in the moment.

This workshop will help you increase your ability to listen effectively as well as recognizing some of the common barriers to effective listening such as:

·        Assuming subject is unimportant or uninteresting 

·        Mentally criticizing speaker or delivery

·        Overreacting to certain words

·        Listening only for facts, not intent or feeling

Guest Speaker

Judy Ferraro

Judy Ferraro & Associates, Inc.

President of Judy Ferraro & Associates, Inc., a sales development and training firm, Judy has been in sales for over thirty years, selling on a national level in Chicago's competitive markets.  She specializes in management, sales and customer service training as well as facilitating, speaking at conferences, trade shows and industry events.  Judy has worked with a variety of industries including the sports sales team at the Chicago Bulls, Blackhawks, White Sox and Fire.  She has also worked companies in the retail, manufacturing, recycling, transportation, telecommunications, healthcare and landscaping industries.

Judy worked in Chicago's comedy circle doing improv at Second City, Improv Olympic and Player's Workshop.  Her comedic background and excellent interactive skills create seminars that are informative and fun.  She emphasizes the importance of listening and the ability to laugh at oneself.

Judy attended DePaul University's College of Commerce in Chicago.  She writes a column for Scrap Magazine called "On Sales" and aspires to write a book some day.   

Participation is complimentary, however space is limited. If you have any questions, please feel free to email workshops@thehortongroup.com or call Deb Smith at 866-248-5300.