Hugh Sheils from Tall Poppy will be sharing with NHS Managers, lessons learnt from an accident in the aviation industry focusing on the Human Factor element. The particular accident under discussion was the catalyst for huge change throughout the aviation industry.

A subsequent cultural change and staff training programme have now made this one of the safest industries in the world. Hugh will examine the measures introduced to minimise future risks, namely team decision making, reducing human error, effective communication and effective feedback. He will consider the roles of transactional analysis, leadership, motivation, situational awareness and problem solving to help others.

Aviation cultural change and staff training programmes have already been successfully used in acute hospital and primary care settings all over the UK to change the way people work to ensure the safety of their patients. This networking session will be of particular interest to all of those involved in the provision of quality patient care, particularly team leaders, managers involved in assessing risk and clinicians.