**********************WANT TO WIN EXCLUSIVE SWAG?!****************************

This exclusive Spiceworks University travel cooler could be yours! 

All you've got to do is refer a friend to this IT training Spice U class in Dallas, TX. When your friend registers for the class they must put your full name in the "Who referred you to class?" box. Then we will ship your travel cooler right to your doorstep!

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Welcome to Spiceworks University!

We're looking forward to bringing the following two great classes to your 'hood - we hope you'll join us for one or both! Make sure to register by the Early Bird date (shown above in the ticket section) to get the best price.

MORNING CLASS -- Spiceworks 202: Help Desk Deep Dive (8:00am - 12:00pm)

Are you all-Help-Desk, all-the-time? Want to dig deeper into the help desk management capabilities of Spiceworks? By attending this four-hour class, you'll learn how to take full advantage of Spiceworks to create a well-oiled, problem-solving (and tracking!) machine.

Check out the full class description >>

AFTERNOON CLASS -- Help Desk 101: How to Run a Rockin' Help Desk (1:00pm - 5:00pm)

In this four-hour class, taught by a full-fledged IT pro, you’ll snag tools, templates, and tips for managing an effective Help Desk. Not only will you open up time you didn’t even know you had, you’ll prove once again that you’re worth your weight in gold.

Check out the full class description >>

Wondering what to take? The main focus of Spiceworks 202 is how to really get the most out of the Spiceworks application to manage your help desk, while Help Desk 101 is all about best practices and tools for running an effective help desk (no matter what software you use!). We've purposely paired these classes to give you a complete run-down on running an effective help desk (and using Spiceworks to do it!).

Questions?

Please direct all questions and comments to SpiceTrainer Philip Moya: 

Philip is the IT manager for a group of 27 nephrology doctors in San Antonio, TX, and he currently manages around 100 users, 15 locations, Mobile Workers, iPhones, iPads, Laptops, printers, etc., and a room full of servers.  He started the San Antonio SpiceCorps, helped launch the Austin SpiceCorps, and has been a fanatical user of Spiceworks since 1.7.  He's looking forward to meeting you in class!

Find him on the community: Philip Moya's Profile