De-Escalating Angry Clients – 3 hours  $50 + GST

Learning how to effectively communicate with an angry client is a valuable skill in any front-line or client-focused setting. In this workshop, you will learn how to deal with someone in an emotionally-charged state by utilizing specific communication techniques. While the focus is on working with clients, the skills and knowledge acquired in this workshop can be applied to a wide range of situations and interpersonal relationships.

Upon completion of the De-Escalating Angry Clients workshop, participants will:

·         Be able to identify where anger is a problem and when anger management skills are needed

·         Learn basic and straight-forward communication skills to help them to deal effectively with angry clients

·         Have a 4-step model to guide them in the process of conflict resolution and problem-solving

·         Consider their own boundaries and personal limits in their helper role

Participants have said:

“I will be more able to [stay] calm, look at the situation, and find the best solution.”

“I can assess situations more effectively and deal with anger in a healthier manner.”

“The whole presentation was excellent…I have more steps to keep myself calm [and] deal with angry patients.”

By registering and purchasing a ticket for this workshop, you are acknowledging that you have read and agree to the Cancellation & Refund policy