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De-Escalating Angry Clients: July 23, 2012 - CANCELLED
Monday, 23 July 2012 from 9:00 AM to 12:00 PM (MDT)
De-Escalating Angry Clients – 3 hours $50 + GST
Learning how to effectively communicate with an angry client is a valuable skill in any front-line or client-focused setting. In this workshop, you will learn how to deal with someone in an emotionally-charged state by utilizing specific communication techniques. While the focus is on working with clients, the skills and knowledge acquired in this workshop can be applied to a wide range of situations and interpersonal relationships.
Upon completion of the De-Escalating Angry Clients workshop, participants will:
· Be able to identify where anger is a problem and when anger management skills are needed
· Learn basic and straight-forward communication skills to help them to deal effectively with angry clients
· Have a 4-step model to guide them in the process of conflict resolution and problem-solving
· Consider their own boundaries and personal limits in their helper role
Participants have said:
“I will be more able to [stay] calm, look at the situation, and find the best solution.”
“I can assess situations more effectively and deal with anger in a healthier manner.”
“The whole presentation was excellent…I have more steps to keep myself calm [and] deal with angry patients.”
By registering and purchasing a ticket for this workshop, you are acknowledging that you have read and agree to the Cancellation & Refund policy