In today’s challenging economy, experts agree that customer service is a critical defining factor of successful organizations, regardless of industry. Whether it is to retain employees, vendors, or other customers, this session will provide insight into how to provide personalized service and deal with challenging situations that often leave customers feeling dissatisfied with the service they receive. Through practical application tools, discussions and activities, participants will learn to create and maintain a customer service culture that will consistently exceed the expectations of both the internal and external customer. Date: Wednesday, December 13, 2006 Time: 11:30 a.m. – 1:00 p.m. Cost: $35 (includes lunch and participant materials) Terms: Registration and prepayment by credit card is required. Seating is limited, so no walk-ins please. Additional information: info@microassist.net or call 512-794-8440