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24EQ: Real Customer Care - Leading Exceptional Service with EQ
Friday, July 6, 2012 from 8:00 PM to 8:50 PM (SGT)
The 24EQ Conference presents Jonathan Low...
How do you lead REAL service?
How does emotional intelligence work in customer care?
Managers can easily be distracted by administrative requirements of running a team -- and while the emails and processes matter, ultimately service is delivered by PEOPLE. In the end, skill development, EQ appreciation and relationship mastery contribute the most to retaining service performers, service champions and the bottom line. In order to build these capabilities, managers need EQ themselves.
The key to building a a real customer care culture is directly related to the engagement and emotional intelligence skills of the manager. Great leaders and managers recognize the necessity to understand, relate and communicate with a wide variety of people for a great service experience. The great manager also recognizes that each person is motivated and responsive to different stimuli and has different needs.
In this session, you will be able to:
- Achieve personal mastery and ownership in making the “Possibility” a “Reality” for higher service productivity, engagement and loyalty.
- Build key and meaningful relationships that matter, centre around EQ, in achieving impeccable service experience and breakthrough in interpersonal and business relationship.
- Learn three different ways to motivate and develop the capabilities of your individual Service Champions in delivering real customer care.
When: July 6, 20:00-20:50 PM Singapore / KL time (World times for this session)
Where: Online webinar
How: Register and you'll receive an email with the link -- space is limited, so please only register if you're coming.
This session is part of 24EQ, the first ever global, virtual EQ conference (starting 00:00 GMT-Zulu July 6, and continuing for 24 hours around the world)
Registration is free. Donations are welcome to the Six Seconds' EQ Scholarship Fund, used to provide emotional intelligence certification training to educators who are committed to increasing EQ for the next generation.
Recordings of selected 24EQ sessions are available for two weeks to those who donate over US$ 100 to the scholarship fund. This session will be recorded.
About the Presenter
Jonathan Low is the Service & Revenue Optimizer, International Speaker & EQ Leadership Coach with an extensive background in sales, marketing, service, leadership in the hospitality & MNC arena.
He is the Managing Partner at PowerUp Success Group, Treasurer at Global Speakers Federation and Past President of the Msian Assoc. of Pro. Speakers (MAPS). Jonathan’s highly popular motivational & speaking engagement topics include " Imagine the Possibilities", “The Power of ‘R’ Factors”, “Relationship Matters!”, “Breakthrough Sales Success”, “Serve It Forward” and “ M.A.D. Relationship Leadership”.
A powerful international trainer, coach and dynamic speaker, Jonathan has successfully delivered his high energy, fun and greatly engaging programs to international participants (ranging from executives to senior managers and directors) across Asia Pacific & the Middle East, helping well-known global & regional leading hotel brands and multinational corporations improved their performance, productivity and profitability with EQ, especially in the area of service culture, deployment & retention,, sales & marketing, revenue mgmt, leadership, team experiential programs & talent development solutions (IWAM).
Jonathan is a certified practitioner and trainer by Six Seconds Emotional Intelligence (EQ), SEI Coaching, Language and Behavioral (LAB) Profile / NLP practitioner and uses the tools / resources / knowledge to help organizations model excellence/peak performance at workplace.
He has in recent times been invited to deliver his inspiring & transformational keynote speeches at the Asia HRD Congress, Lion Intl Conf, Global Speakers Summit, Travel Distribution Summit Asia, and many others.
For more details or to get Jonathan to speak at your next event, facilitate an empowering workshop or grow your business revenue, please see his LinkedIn Profile or write to him at: email@example.com
Check out his video at: http://www.youtube.com/watch?v=K2DvWUHUGPg