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Event Details
Putting Customers First.
This full day workshop will focus on how to deliver and empower your teams to deliver excellent customer service. Customer service enhances the user experience, maintains the reputation of your brand and has a positive impact on bottom line and how frequently your product or services are used.
Programme
1000 Welcome and context
1015 Group intros, name, business and best customer experience
1030 Identify participant needs and discuss service experiences and the difficulty and barriers to always providing excellent service.
1100 Cathy’s Story – Love One (Cathy Frost)
1145 10 steps to Excellent Service
1230 Buffet Lunch
1315 Guest witness session Customer is King - Tim Yeo, The Yeo Group.
1430 Exercise - in pairs go into Ipswich and test out learning, find good practice
1530 Feedback
1600 Discussion and next steps - develop your personal action plan
16.30 Close
This one day masterclass is free to attend and is relevant to anyone who is at the front end facing the customer or responsible for customer service delivery across an organisation. It is equally applicable to people working in the public, private or voluntary sector.
When & Where
Eastern Enterprise Hub
5th Floor, James Hehir Building
IP30FS Ipswich
United Kingdom
Monday, June 25, 2012 from 9:30 AM to 4:00 PM (BST)
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