Glenn O'Donnell, Principal Analyst, Forrester

The Bright Future for ITSM

Glenn leverages his 32 years of IT experience to serve IT Infrastructure and Operations professionals. He is widely regarded as a top thought leader in automation, service management, IT operations, and the broader social implications of technology evolution. Glenn’s specialties are in IT Automation, IT management software, configuration and change management, and operational excellence. He is the coauthor of The CMDB Imperative, the popular book on best practices for designing, managing and leveraging configuration management information.

Prior to joining Forrester, Glenn was a major force in transforming EMC’s resource management software business, as a marketing lead and strategic contributor. He is also a former analyst at META Group, where he also covered IT Operations and management software. Most of Glenn’s career encompassed two decades in various companies within the Bell System, including Western Electric, Bell Labs, AT&T, and finally, Lucent Technologies, where he held increasingly influential roles in technology development, IT operations, and enterprise architecture.

Chris Dancy,  Director, Office of the CTO, BMC

Knowledge Workers and the Reputation Index Economy

2012 Vendor Sponsors        

LogMeIn: Users worldwide rely on LogMeIn solutions for remote control, file sharing, systems management, data backup, business collaboration and on-demand customer support of PCs, servers, Macintosh computers, smartphones and other connected devices. Our award-winning solutions are easy to try, buy and deploy from any web browser with an Internet connection. Over 125 million devices worldwide have connected to a LogMeIn service.  http://www.logmein.com            

FirstPro: Since our establishment in 1986, we have grown to over $45 million in annual revenue and are now one of the fastest growing independently owned firms in the country.  Our IT division is a recognized leader in Information Technology staffing for contract and direct hire positions. We offer a full line of comprehensive IT staffing services to meet your unique requirements. For two decades, we have prided ourselves on our ability to build strong relationships in order to become an extension of your company and your hiring process.  By understanding your specific environment, preferences and needs, we are able to provide you with the right talent, competitive pricing and the quickest turnaround time. We guarantee our services and maintain strong relationships with the most talented professionals in the industry.            

On behalf of all 138 employees, over 100 of whom are Atlanta-based recruiters and over 30 of whom are Philadelphia-based recruiters, we remain passionately dedicated to our clients and committed to the professionals we represent.  http://www.firstproinc.com         

BMCSoftware:  Business runs better when IT runs at its best. That's why more than 20,000 organizations across the globe rely on BMC Software to manage their business services and applications. Offering the industry’s broadest choice of IT management solutions, BMC helps customers cut costs, reduce risk and achieve business objectives.  http://www.bmc.com    

Bomgar: Bomgar is a worldwide leader in secure, appliance-based remote support solutions. The company's award-winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system - Windows, Mac, Linux, BlackBerry, the iPhone, Android, iPad and most version of Windows Mobile, regardless of their location.  http://www.bomgar.com            

Brooksource: One of the fastest growing IT staffing firms in the nation, recently growing to 16 offices throughout the country by early 2013.  Brooksource helps a variety of clients on positions ranging from entry level service desk positions to high level managerial roles. http://brooksource.com            

Cherwell: IT Service Management Software recognized by Forrester Research® as an "emerging leader", Cherwell Software is flexible, easy-to-use IT Service Management software. Our fully integrated ITSM solution for internal IT and external customer support provides out-of-the-box, PinkVERIFY™ ITIL-based processes and is available SaaS or on-premises. http://www.cherwell.com            

EasyVista A global provider for more than twenty years, EasyVista enables organizations to concentrate on their core business while improving the quality of service delivered to end-users and reducing IT Management costs. EasyVista's integrated IT Service Management and Asset Management solutions span the entire service lifecycle, PinkVERIFY™ certified on all 15 ITIL. Through its codeless approach, EasyVista ensures rapid deployment, agile customizations and seamless upgrades resulting in drastic TCO reduction. EasyVista provides SaaS and on-premise solutions for customers in more than 20 countries with a direct presence in the US, France, UK, Italy, Spain, Portugal and more than 60 certified partners worldwide. For more information visit http://easyvista.com, our blog http://blog.staffandline.com or on twitter, @easyvista            

Gold Systems  Gold Systems is a Microsoft Gold Certified Partner specializing in unified communications and speech recognition technology. For two decades, Gold Systems' award-winning contact center and IVR software applications have handled billions of phone calls and customer interactions for the world’s largest enterprises.   http://www.goldsys.com            

LANDesk Software, Inc.:  LANDesk’s Service Desk solution delivers out-of-the-box configurable solutions that enables integration with existing enterprise management systems and introduces process automation to move your IT organization from a reactive state to one that’s more controlled, proactive and service-oriented.  http://www.landesk.com    

PC Helps: PC Helps, headquartered just outside Philadelphia, PA, is the premier provider of 24/7, expert, end-user support for the core office software applications and mobile devices used every day by corporate employees. With on-demand, just-in-time support and training provided at the moment its needed, PC Helps keeps knowledge workers on track and helps them exploit the full capabilities of their tools. PC Helps specializes in support for Microsoft Office and other applications, and for the full range of mobile devices on the market today. For more information, visit www.pchelps.com            

PMG: The PMG Service Catalog Suite is the most easy-to-use, easy-to-configure, and easy-to-deploy service catalog solution process automation solution. It is the only product that combines Business Process Management (BPM), Enterprise Content Management (ECM), e-Commerce, and provisioning capabilities to drive true end-to-end process and workflow automation for optimal service delivery. http://www.pmg.net            

ServiceNow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. We focus on transforming enterprise IT by automating and standardizing business processes and consolidating IT across the global enterprise. Organizations deploy our service to create a single system of record for enterprise IT, lower operational costs and enhance efficiency. Additionally, our customers use our extensible platform to build custom applications for automating activities unique to their business requirements. http://www.service-now.com/            

 

S.O.M.A.:  S.O.M.A. is a national printer and I.T. support company as well as a Solutions Provider. We manage various programs including Service, Document Management, Break/Fix Repairs, Supplies, hardware, peripherals, and all types of various consumables for all types of makes and models, including Printers, MFP’s, Scanners, Computers, Notebooks, Servers, Hard Drives, Flash Drives, etc. We are also a dealer for HP, Xerox, Lexmark, Canon, Cisco, Juniper, Kingston, Eaton, and many others. www.somacomputer.com            

Veris Associates: Veris Associates(and Visalign, since our April 2012 acquisition) offers Governance and IT Service Management services, and Windows 7 and Office 2010 services ranging from proofs of concept and deployment strategy to fully supported enterprise migration. We are an accredited training provider for ITIL, Project Management, and other best practices.  Service Desk services, either fully outsourced to us, or augmentation of your Desk, are a specialty for us. Veris is focused on developing long-term partnerships through a dedicated delivery model that offers flexibility and scalability. www.verisassociates.com            

Interested in Participating as a Vendor?   or  contact:  Bill Siegel – VP of Vendor Relations, vendorrelations@hdiphilly.org