Progressive Supervision Workshop, TCLEOSE Course #3700

Date: August 23, 2012

Time: 8:30am - 4:30pm

Cost: Free

Instructor: Kevin Willet, Public Safety Training Consultants

CLASSROOM WILL NOT BE OPEN BEFORE 8AM

YOU WILL BE CHARGED A $25 NO SHOW FEE IF YOU CANNOT MAKE IT TO CLASS AND FAIL TO CANCEL PROPERLY. PLEASE REVIEW COURSE CANCELLATION POLICY.

Class Description:

This class is 70% lecture and 30% practical exercise or class interaction. One of the great things about our Supervision Workshops is that we ask students to bring their work “issues” and challenges to the class for learning examples. We allow training time to work on agency specific issues. We don't allow our classes to become "complaining sessions". Our seminars are all with a "you can do it" attitude. We'd rather fix the problem than complain about it! Within our workshops we cover the following topics:

• The transition from line level dispatcher to Supervisor
• Liability issues of the Supervisors
• The work ethic of a Supervisor
• Managing strong personalities
• Setting expectations and core goals for the agency
• Motivating, Counseling and Monitoring staff members
• Evaluation for success
• Problem Resolution
• Hot Topics of the day!
• Choosing your leadership or management style
• Building your team to work with its strengths
• Fixing problems rather than complaining about them
• How to successfully write dispatch specific Policy and Procedure Manuals!
• The “top 10” list of things you can use to make build the best skills
  Building respect within your division and your agency
• Training, Recruiting and Retention of your staff

Target Audience: This is a great class for existing Supervisors and those that may soon enter the world of a Supervisor. This class will also be a great benefit to Leads and Team Leaders as it is a fantastic job specific class for communication center staff.