The purpose of the Fundamentals of Chapter Disaster Operations Management Course is to

prepare Red Cross leadership volunteers and employees to manage a small disaster relief

operation that is chapter managed and accounted and at least partially funded by the Disaster

Relief Fund. This instructor-led and PowerPoint-driven course consists of a series of

presentations and interactive discussions with workbook and small table group activities based

on a disaster simulation. This method allows participants to apply their learning to real world

examples that reflect the work-related challenges experienced by Disaster Services responders.

The course is 1-1/2 days in length and includes breaks and lunch. Upon completion of this

course, participants will be able to:

1. Manage a chapter disaster relief operation using the 5 Key Management & Supervisory

Responsibilities.

2. Explain the essential elements of disaster planning and their relationship to an effective

disaster response.

3. Establish and modify service delivery priorities using disaster assessment data and other

available information.

4. Develop and execute an efficient and effective Service Delivery Plan in response to a local

disaster.

5. Assemble and manage the material and human resources necessary to meet

the emergency needs of the disaster-affected community.

6. Process the forms and reports necessary to support a disaster operation; use reports as tools

for decision making during the relief operation.