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Spiceworks 202 + Help Desk 101: Columbus, OH
Monday, July 23, 2012 from 8:00 AM to 5:00 PM (EDT)
Did you see an email saying this class was on May, 21? Don't worry you're not crazy - we just rescheduled this class. The new date is July 23 - we also moved locations. Check out the event location finder on the right.
Welcome to Spiceworks University!
We're looking forward to bringing the following two great classes to your 'hood - we hope you'll join us for one or both! Make sure to register by the Early Bird date (shown above in the ticket section) to get the best price.
MORNING CLASS -- Spiceworks 202: Help Desk Deep Dive (8am - 12pm)
Are you all-Help-Desk, all-the-time? Want to dig deeper into the help desk management capabilities of Spiceworks? By attending this four-hour class, you'll learn how to take full advantage of Spiceworks to create a well-oiled, problem-solving (and tracking!) machine.
AFTERNOON CLASS -- Help Desk 101: How to Run a Rockin' Help Desk (1pm - 5pm)
In this four-hour class, taught by a full-fledged IT pro, you’ll snag tools, templates, and tips for managing an effective Help Desk. Not only will you open up time you didn’t even know you had, you’ll prove once again that you’re worth your weight in gold.
Wondering what to take? The main focus of Spiceworks 202 is how to really get the most out of the Spiceworks application to manage your help desk, while Help Desk 101 is all about best practices and tools for running an effective help desk (no matter what software you use!). We've purposely paired these classes to give you a complete run-down on running an effective help desk (and using Spiceworks to do it!).
We want our students fueled and alert for class, so we'll have some drinks and snacks on hand.
Please direct all questions and comments to SpiceTrainer Justin Davison.
Justin is one of our hand-picked expert SpiceTrainers, and he’s the perfect IT pro to bring you up to speed on Spiceworks. With 12+ years in network and systems administration, he also has extensive teaching experience… and now he’s bringing that experience to Spiceworks users.
Find him on the community: Justin Davison’s Profile