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Spiceworks 202: San Antonio, TX
Saturday, March 31, 2012 from 1:00 PM to 5:00 PM (CDT)
San Antonio, TX
Spiceworks 202: Help Desk Deep-Dive
Are you all-Help-Desk, all-the-time? Want to dig deeper into the help desk management capabilities of Spiceworks? Then the time is right to join us for Spiceworks 202: Help Desk Deep Dive. By attending this four-hour class, you'll learn how to take advantage of Spiceworks to create a well-oiled, problem-solving (and tracking!) machine.
In this intermediate-level class, you'll cover:
- Customizing the help desk and the user portal
- Details on Tickets Anywhere
- Managing Ticket Notification Templates
- Managing Remote Help Desks/Clients
- Ticket Rules and Views
- Leveraging Purchasing and RFQ within Spiceworks
So, join us and your fellow IT pros for this fun-filled session and learn how Spiceworks can help you simplify your IT day!
This class is best paired with Help Desk 101: How to Run a Rockin' Help Desk. In Help Desk 101, you’ll get loads of best practices and strategies for running a rockin’ help desk. In Spiceworks 202, you’ll see exactly how to leverage the Spiceworks application and community to put it all into practice.
We'll have yummy snacks and drinks on hand to keep you fueled and happy!
Please direct all questions and comments to SpiceTrainer Philip Moya: firstname.lastname@example.org.
Philip is the IT manager for a group of 27 nephrology doctors in San Antonio, TX, and he currently manages around 100 users, 15 locations, Mobile Workers, iPhones, iPads, Laptops, printers, etc., and a room full of servers. He started the San Antonio SpiceCorps, helped launch the Austin SpiceCorps, and has been a fanatical user of Spiceworks since 1.7. He's looking forward to meeting you in class!