Conflict is a natural part of life and an inevitable result of social interaction. How conflict is resolved can make the difference between a productive and nonproductive workplace. Utilizing a series of interactive exercises participants learn how to identify sources of conflict and determine the steps necessary for resolution through collaboration. Learning how effectively handle conflict can benefit all parties and provide a more open and positive exchange in the workplace.

Trainings with the Illinois Department of Human Rights - Institute for Training and Development are accessible to and usable by persons with disabilities in compliance with the Americans with Disabilities Act, Section 504 of the Rehabilitation Act of 1973 and the Illinois Human Rights Act.

A person with a disability needing an accommodation to participate in IDHR trainings should contact the Institute for Training and Development at 312-814-2477 or (TTY) 866-740-3953 or at IDHR.Training@illinois.gov

The Institute for Training and Development requires seven (7) business days to obtain any reasonable accommodation.  If for some reason you cannot attend your scheduled training, you must request the cancellation of the reasonable accommodation at least 72 hours prior to the date of training.  All requests must be in writing and should include reason for cancelation. Failure to comply may result in suspension of future training privileges.