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7 Principles to Fully Engage Your Customers featuring Dr. Bryan K. Williams
This session is designed to give attendees the knowledge and tools needed to develop a culture of world-class service.Special emphasis will be placed on how to deliver exceptional service…regardless of your industry.
Learning Topics:
·Principle 1Be eager to serve
·Principle 2Be welcoming
·Principle 3Create an inclusive atmosphere
·Principle 4Create a total experience
·Principle 5Turn customers into ambassadors
·Principle 6Offer a gracious goodbye
·Principle 7Earn your customers’ confidence…reap the rewards
Bryan Williams does not just inspire world-class service, he is the embodiment of it. He engages with staff in a genuinely warm, caring way, to re-energize them to push their own boundaries and be the best they can be. The result is both higher guest satisfaction and AND staff satisfaction. That is his edge, and it is invaluable in differentiating five-star service from world-class service experiences."
--Charles DeFoucault, General Manager, Ayana Resort & Spa, Bali
"I have sat through many speakers in my career, but I must say, you brought such great material that is very relevant to business (personal too) and conveyed it with enthusiasm and examples. I appreciate the fact that I could come back to my office an immediate implement things right away."
--Susan Weeks, General Manager, Marriott ExecuStay
"Seven Principles to Fully Engage Your Customers was a perfect presentation for our branch staff. Bryan Williams did a great job of presenting the material. He was funny, energetic, and accomplished his goal of showing us how to create a culture of service excellence."
--Cathy Callahan, Vice President-Branch Administration, ESSA Bank & Trust
Visit the B.Williams Enterprise Online Store: The #1 Source for Customer Service Products
B.Williams Enterprise, LLC is a customer service training and consulting company that helps organizations provide engaging service .
"I have attended many seminars on service and training, but I have never witnessed such a refreshing, clear, and mind-opening presentation as the one Bryan Williams gave us. My colleagues were all inspired and are still talking about it!" --Isabel Morero, Reservations Manager, Marbella Club Hotel, Golf Resort & Spa
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"Bryan Williams is an excellent consultant! Bryan brings a very new and fresh approach to customer service. He has provided us with several easy to implement strategies to improve our service. He has made a huge impact on our staff, and we are already seeing increases in our customer satisfaction scores.” --Golden H. Bethune, Executive Vice President/Riverside Health System
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"I have attended numerous presentations about guest service and quality management and although these were fine conferences, none have made such an impression on me as the conference given by Bryan Williams on '7 Principles to Fully Engage Your Customers'. Bryan truly ignites and motivates his audience reviving the passion for service and excellence."--Diana Mestre, Spa Consultant in Latin America
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"Dr. Williams. Just wanted to follow up with you about your teaching sessions. It really impacted my professional life and I believe will impact my team. I have already purchased your book and video for myself. If they are as good as I think they will be, I am planning to purchase the combination for each of my managers. Thank you for the work you do! --Alex Fedorow, Director of Operations, Shinn Enterprises
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"I have had the pleasure of being trained by Dr. Williams for the past 10 years. He is informative, engaging and always relevant to the needs of staff and customers. His vast experience can speak to any industry. His training is a must for novices and seasoned professionals."--LeeAnne Newton, Executive Director, Veterans Victory House
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"Seven Principles to Fully Engage Your Customers was a perfect presentation for our branch staff. Bryan Williams did a great job of presenting the material. He was funny, energetic, and accomplished his goal of showing us how to create a culture of service excellence." --Cathy Callahan, Vice President-Branch Administration, ESSA Bank & Trust
