Communicating with Insight is a behavioural based Interview, Debriefing and Elicitation (IDE) training program to assist people recognize and read the signs of deception when interacting with others.

·         Enhance your reading insight - ability to see things others overlook

·         Learn simple and immediately useable techniques and strategies to improve your communication and interaction with people across all cultures

·         Effectively apply behavioural practices that will assist you in connecting with people by design - not by chance

·         Learn how to establish RAPPORT - the highest state of relate-ability between to people

 97% of past program attendees recommended this training

Orientation to the Program

What's in it for me?

You will learn the 3 secret keys to connecting with people...giving you tremendous confidence in you ability to gain information from even the most reluctant person.  You will improve your communication skills, approaches, reduce work-related stress and increase your work quality and productivity.

Who should attend?

Human Resource Professionals, Investigators, Inspectors, Complaints Officers, Credit Card Investigators, Claims Officers, all Law Enforcement Personnel, Military Intelligence Personnel, Managers, Call Centre Personnel, Coaches, Security Managers, Teachers, in addition to anyone responsible for human resources development and for leading teams.

You're Facilitator

Jean (JJ) Brun served over 20 years with the Canadian Forces (CF) - 15 years within the Intelligence Branch.  JJ is an internationally known authority on Human Intelligence (HUMINT), a Basic Practitioner of Neuro-Linguistic Programming and a certified Interpersonal Skills Expert.

JJ, as the J2 Strategic Debriefing Officer, provided specialized instructional services to the CF personnel in the field of HUMINT.

JJ remarkable talent and highly-developed skills within the field of human behaviour have greatly contributed to the development of the CF HUMINT effort, and have earned his the respect of his peers within the intelligence community both in Canada and abroad.

In-House Training

Let JJC Inc be part of your training solutions!  Our Connecting with Insight training program can be presented in-house upon demand. 

One of the most highly developed interpersonal skills training program available to the public today! 

Plan to attend...discover, experience and apply ...

the 3 secret keys to connecting and reading people with insight

- cutting edge skills within the field of Human Behaviour. 

The following is brief overview of the 3 day training program:

Day 1: RELATIONSHIP via the DISC – Model of Human Behaviour

This module will significantly increase your awareness of personality viewpoints and perspectives in order to improve relationships and minimize conflicts.  The following are some of the topics covered during this module:

• Learn to identify needs of others and improve relationships
• Become “people smart” by knowing how others act, interact and react
• Develop personal motivation
• Understand effective interaction
• Recognize the priority of others
• Understand where misunderstanding can take place
• Know principles of effective communication

Day 2: MESSAGE via Behavioural Symptom Analysis (BSA)

BSA is the study of the way people act, speak and behave in various circumstances.  From this study, patterns of behaviour can be built up to enable predictions and deductions to be made about an individual.  This analysis is useful to questioners.  BSA principles guide the questioner to arrive at an informed assessment of an individual. It is also particularly valuable in helping to evaluate truth and deception. In this module, we cover:

• Verbal – the words we choose to use
• Vocal – how we say those words
• Visual – the postures, gestures and movements we make with our bodies while talking, often called body language

Day 3: CONTEXT via both Cultural and/or Situational Awareness

The final key is context.  Learn to adapt and apply both DISC and BSA in a given context or situation.  Learn skills and strategies for communicating across all cultures.  This module addresses the following issues:

• The relationship between culture and communication style
• Tips for giving feedback in a culturally sensitive way
• Recognizing fundamental differences between cultures and their significance
• Increasing awareness of cultural perspectives and their effect on behaviour
• Skills and strategies for effective communication

CHIMO Hotel
1199 Joseph Cyr Street
Ottawa, Ontario K1J 7T4
Canada

Tuesday, February 15, 2011 at 8:00 AM - Thursday, February 17, 2011 at 5:00 PM (ET)

JJ Communications, Inc.

Empowering Human Performance