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Event Details
Spiceworks 202: Help Desk Deep-Dive
Are you all-Help-Desk, all-the-time? Want to dig deeper into the help desk management capabilities of Spiceworks? Then the time is right to join us for Spiceworks 202: Help Desk Deep Dive. By attending this four-hour class, you'll learn how to take advantage of Spiceworks to create a well-oiled, problem-solving (and tracking!) machine.
In this intermediate-level class, you'll cover:
- Customizing the help desk and the user portal
- Details on Tickets Anywhere
- Managing Ticket Notification Templates
- Managing Remote Help Desks/Clients
- Ticket Rules and Views
- Leveraging Purchasing and RFQ within Spiceworks
- More!
So, join us and your fellow IT pros for this fun-filled session and learn how Spiceworks can help you simplify your IT day!
Hungry?
Snacks and drinks will be included to keep you fueled and happy!
Questions?
Please direct all questions and comments to SpiceTrainer Jim Kubicek
Jim is already a fixture in the Georgia-based Spiceworks community as the SpicePioneer heading up the Atlanta SpiceCorps. With 26+ years of IT experience, he's the perfect IT pro to bring you up to speed on Spiceworks.
Find him on the community: Jim Kubicek's Profile
When & Where
Alabama Dept. of Agriculture & Industries
1445 Federal Drive
Montgomery,
AL 36107
Friday, February 10, 2012 from 1:00 PM to 5:00 PM (CT)
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