When:  Thursday January 12, 2012

Where:  Northwest Evaluation Association (NWEA), 121 NW Everett St., Portland, OR

Doors open at 11:45 AM; Presentation is from 12:00 to 1:00 PM

Topic: 

Major Incident Handling;

A foundational requirement for Organizational Risk Management

Major Incident Plans not only make good sense but are critical requirements driven by fiduciary responsibility, moral obligation and most importantly legislative and safety mandates.

Many organizations continue to do business with no Major Incident Handling plan in place as part of their overall Organizational Risk Management strategy.  Worse yet, when it comes to addressing that gap, far too many choose to remain in denial leaving Major Incident planning for the proverbial, “…next fiscal year.”

With some forethought and a common sense approach to planning and documentation, this gap can be filled. 

Purpose/Goals

•         To demonstrate that Major Incident Handling is a mandatory requirement of an effective Risk Management Portfolio

•         To propose a business case that demonstrates this in such a way that is not easily rebutted

•         To provide tools and techniques to help you begin to use Major Incident Handling Planning in your own Service Design and Operations Lifecycle

•         To get valuable feedback as an outcome of this presentation (both confirming and challenging)

Speaker: Braun Tacon, a 30 plus year veteran of Operational and Incident management  

Braun Tacon, a 30 plus year veteran of Operational and Incident management having recently left Nike Inc. after 15 years is now working as an independent consultant with a focus on Incident, Problem, Change and Knowledge Management.  All that said his true passion is Crisis Management otherwise known as Major Incident Handling.  During his tenure at Nike Braun had the opportunity to wear quite a few ITSM hats, including principle ITSM Architect developing and overseeing core ITSM policies, standards and processes (4 years).  Global Information Security Manager (5 years).  Systems Manager (4 years) and Desktop Support Team Lead (18 months).  Prior to Nike, Braun did a 15 year stint as an Air Traffic Controller and Instructor for the United States Air Force.

Braun is married to his beautiful wife of twenty-five years, Debbie, and they are blessed with four sons and one grandson.   Braun also opines on IT Service Management and other interesting topics at his blog: www.BraunsBlog.com