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Difficult people within organizations can result in co-workers shutting down, endless cycles of conflict, lost productivity as well as significant emotional drain for all involved. Managers within organizations are responsible for setting the tone for dealing effectively with conflict. If harnessed properly, there is a power in conflict situations to transform and deepen relationships, increasing feelings of team, trust and inclusion. Although conflict-free workplaces are unrealistic, this one-day training will help organizational leaders establish a solid base of understanding for creating conflict-effective teams and environments.
Learning Outcomes Participants will:
explore the importance of emotional intelligence in de-escalating and transforming inter-personal conflict in workplaces;
develop knowledge and skills in creating inclusive environments where feedback and communication are the integrated components of teams and projects;
understand and practice the skills needed to deal with difficult people;
uncover the strengths and weaknesses on their approach to dealing with conflict.
This session is a synthesis of the Anima Leadership Development Process™, and builds upon the learnings established in Authentic Management I: Foundational Leadership Skills for New Managers. Both professional development opportunities are important steps towards becoming a Manager of Choice within organizations.
Authentic Management II:
Date: March 23rd, 2012, 9:15am to 5pm
Location: Location: Alterna Boardroom, 4th floor, Centre for Social Innovation (215 Spadina Ave.)
Regular Fee: $195 including snacks and materials (lunch not included)
Contact: Info@AnimaLeadership.com or (416) 644-1024 for more details.
Anima Cancellation Policy: 14 days or more prior to course: we offer a refund, minus a $50 administration fee.
Less than 14 days prior to course: we offer 50% credit towards next scheduled training, minus a $50 administration fee.
Day of, or day prior to, course: no refund or credit available.
If you are unexpectedly unable to make the course, contact us about potentially sending a colleague in your place.
Where
Centre for Social Innovation
215 Spadina Ave Toronto
Canada
The Anima Leadership team each have over a decade’s worth of experience working in North American and international contexts. We have developed expertise in areas as diverse as public sector programming; peace-building and conflict resolution projects; equity, diversity and gender issues; international development work; and personal growth trainings. Our innovative and interdisciplinary approach draws on elements of emotional intelligence research, neuroscience, quantum physics, psychology, social justice, experiential education and eastern spirituality.
