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Click here to learn more about Bryan's new book!
Join us for a special webinar on Wednesday, October 19, 2011. Bryan will be reviewing some of the exercises from his newly released book, "Work Like You Own It! 20 Ways to Go From Meeting to Exceeding Customers' Expectations". Owning a copy of the book is not a prerequisite to attend the webinar. Our goal is to help equip you with a few additional tools to help you on your ongoing journey for continuous service improvement.
As a special gift for attending the webinar, you will receive a discount code to get 25% off of the new book. The discount code for the book will be sent to you within 2 days of attending the event.
Webinar Topics:
· How to Be Memorable Regardless of Your Job Title
· How to Become More Effective at Service Recovery Follow-Up
· How to Be a Service Ambassador
Once you complete the quick registration process, the webinar details will be emailed to you within 1 hour.
Learn more about Bryan prior to the event!
Bio | Testimonials | Recent Articles
Visit the B.Williams Enterprise Online Store: The #1 Source for Customer Service Products
http://shop.bwenterprise.net
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B.Williams Enterprise, LLC
B.Williams Enterprise, LLC is a customer service training and consulting company that helps organizations provide engaging service .
"I have attended many seminars on service and training, but I have never witnessed such a refreshing, clear, and mind-opening presentation as the one Bryan Williams gave us. My colleagues were all inspired and are still talking about it!" --Isabel Morero, Reservations Manager, Marbella Club Hotel, Golf Resort & Spa
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"Bryan Williams is an excellent consultant! Bryan brings a very new and fresh approach to customer service. He has provided us with several easy to implement strategies to improve our service. He has made a huge impact on our staff, and we are already seeing increases in our customer satisfaction scores.” --Golden H. Bethune, Executive Vice President/Riverside Health System
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"I have attended numerous presentations about guest service and quality management and although these were fine conferences, none have made such an impression on me as the conference given by Bryan Williams on '7 Principles to Fully Engage Your Customers'. Bryan truly ignites and motivates his audience reviving the passion for service and excellence."--Diana Mestre, Spa Consultant in Latin America
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"Dr. Williams. Just wanted to follow up with you about your teaching sessions. It really impacted my professional life and I believe will impact my team. I have already purchased your book and video for myself. If they are as good as I think they will be, I am planning to purchase the combination for each of my managers. Thank you for the work you do!
--Alex Fedorow, Director of Operations, Shinn Enterprises
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"I have had the pleasure of being trained by Dr. Williams for the past 10 years. He is informative, engaging and always relevant to the needs of staff and customers. His vast experience can speak to any industry. His training is a must for novices and seasoned professionals."--LeeAnne Newton, Executive Director, Veterans Victory House
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"Seven Principles to Fully Engage Your Customers was a perfect presentation for our branch staff. Bryan Williams did a great job of presenting the material. He was funny, energetic, and accomplished his goal of showing us how to create a culture of service excellence." --Cathy Callahan, Vice President-Branch Administration, ESSA Bank & Trust
