Join us at this exciting program to learn how to become your clients’ expert while accelerating out of recession! Mike Phillips, AIA, Founder and President of Phillips Architecture and DesignFacilitator.com, will share with us not only how to get inside our clients head, but also key strategies for client and staff retention. Topics will include the following: 

• How to become your clients’ expert
• How to increase your value to clients and earn better fees
• Identifying each clients' real preferences and priorities
• How to spot client and staff problems early
• Identifying the best training for each staff member
• Using feedback to optimize staff / client assignments
• Using feedback to address the top three reasons why key staff leave
• Improving your marketing success with client feedback

 Mike Phillips, AIA, is the President and Founder of Phillips Architecture PA, a 22 year-old architectural firm in Raleigh, NC, named to the PSMJ Circle of Excellence and winner of ZweigWhite’s Best Architectural Workplace and Most Collaborative Firm awards. A registered architect, Mike has incorporated his more than 25 years of architectural experience into the development of a customized method of collecting and incorporating feedback to benefit the design and construction industry.  

Attendees should park near the box office which is located on the south side of the RBC center, directly across from Carter Finley Stadium. Once inside the box office, there will be an RBC representative there to direct everyone up the elevator and to the meeting room.

*No refund is due if cancellation occurs within 24 hours of the event

**Additional $10 fee for walk-ins