VoCFusion 2012 promises to be the premier VoC industry event. VoCFusion spans three days and is packed with over 60 sessions including keynote presentations, panel discussions, case study presentations, workshops, hands-on training and industry certifications. You will join hundreds of other top-level executives and peers representing a variety of industries and job functions. The focus of VoCFusion 2012 will be on helping voice of customer, survey, feedback administrators, and customer experience professionals to easily gather, analyze and act upon data in a more prolific way. We’ll introduce you to solutions, tools and strategies to automatically deliver greater insights and we’ll do it with a fresh agenda, with top speakers, and unique training and certification.  Don’t forget the employee! Many professionals run voice of the employee and employee feedback programs to help discover improvements in overall satisfaction. It’s more critical than ever.  At VoCFusion 2012, you will learn these key strategies and best practices.