Optimize Institute presents Workplace People Skills Programs

MANAGING DIFFICULT PEOPLE EFFECTIVELY
Foundational People Skills

Every now and again you meet a seemingly ‘impossible’ person. If you happen to be working with hostile customers or co-workers, indecisive bosses, overly agreeable subordinates, or anyone you would call ‘difficult’, this program is for you.

You cannot always walk away from work and home situations that you share with those you consider ‘difficult’. So, the wise thing to do is to learn skills and strategies for managing these people, situations, and behaviors. That is the only way to maintain your sanity…and your cool. It may even save your job!

Conflict management skills don't come pre-installed on your harddrive (in other words, you're not born with 'em). They have to be learned - and far too often, we learn them the hard way. In the heat of a conflict... with someone else who has less than brilliant skills themselves.

The best way to move your job, goals, dreams, life forward is to master the art of getting along with people—in all circumstances, in all environments, in all frames of mind. Now, of course there probably isn't a human on the planet who can do that, but striving for it isn't a bad idea.

When you can effectively manage difficult people and situations—also known as CONFLICT—you will have less stress & anxiety, lower blood pressure, fewer sick days, and much more joy!

In this seminar you will learn how to manage:

• complainers
• intimidators
• hostile, aggressive people
• sullen, silent types
• negative folks
• know-it-alls
• rebels
• slave-drivers
• empire builders
• …and even the super-agreeable!

You will learn strategies to:

• Understand types of behavior
• Feel more in control.
• Minimize discord
• Know when to hold, fold or speak out
• Give honest feedback
• Manage your responses
• Make requests that get results

This program is facilitated by Dr. Rhoberta Shaler, Founder of the Optimize Institute
www.OptimizeInstitute.com