Optimize Institute presents Workplace People Skills programs

SAY WHAT YOU MEAN & MEAN WHAT YOU SAY
Foundational Communication Skills
www.WorkplacePeopleSkills.com

If you aren't getting the results you want or expect, perhaps you're not communicating clearly enough.

Communication is a learned art... but anyone can do it, with a little attention, intention & perception.

When you communicate effectively, you get the desired outcome of your interaction. If you want a project changed, or a raise, or a babysitter to arrive at a specific time - all that's really required is that you SAY WHAT YOU MEAN in a way that the LISTENER will perceive the information as you intended.

Sounds a lot more complicated than it really is.

Learn how to :

• Listen for and manage points of view
• Tell the tough truth gently
• Balance honesty and kindness in communication
• Make honesty non-threatening
• Speak with purpose
• Express feelings appropriately at home & work
• Master & Detect "Teflon" & "Velcro" communication
• Be a conversation architect
• Understand communication gaps & bridge them
• Speak your mind without losing it!

This program is facilitated by Dr. Rhoberta Shaler, Founder of the Optimize Institute
www.OptimizeInstitute.com