Open Telephony Training Seminar MAY-2011

Advanced FreePBX (Days 1-3)

This training seminar will teach advanced topics to market, sell, deploy, troubleshoot, customize and administer Asterisk®/FreePBX® solutions relevant to all FreePBX based systems including AsteriskNow™, trixboxCE™ Elasitx, pbxinaflash, and others including custom installs. The seminar starts by providing an advanced foundation in FreePBX and Asterisk. With that solid foundation in place, we move into som Linux command line and Asterisk CLI commands and how they relate directly to PBX administration, and troubleshooting. We cover system and telephony hardware and IP phones and what to consider when choosing these components. We then leverage this information to teach how to effectively market and sell to succeed in the lucrative PBX market.

Course Objectives

• Obtain required knowledge to comfortably work with the Linux command line to address remote PBX administration needs
• Understand components of Asterisk and FreePBX and how they fit together
• Understand the architecture and key components of FreePBX and where to look if/when things go wrong
• Understand basic Asterisk concepts and terms and what they mean
• Be efficient at FreePBX deployment planning and all the required basics, MAC (Moves, Adds, Changes), Effective IVR planning and construction, inbound and outbound routing, DID assignments, ACD (Automatic Call Distribution – Queues) and Ring Group usage, Fax integration and considerations
• Understand 911/E911 considerations and where FreePBX may be able to help
• Understand TDM (DAHDi) and VoIP (SIP, IAX) trunking and configuration, branch office integration.
• Address system and TDM hardware considerations, including motherboard selection and impacts of hardware selection on PBX performance and audio quality
• Deal with echo, troubleshoot and fix interrupt (IRQ) issues
• Understand basic telephony and work with the telco providers to effectively troubleshoot
• Understand and address Security concerns of the PBX installation
• Understand Marketing, positioning, competition, selling, sales cycle and techniques to differentiate your offerings in the small to medium business PBX space
• Learn how to use a demo kit and wow your perspective clients in their own offices – changing the game against the traditional providers
• FreePBX Call Centers will cover many of the configuration implications and available tools to implement larger inbound call centers with FreePBX

View details at FreepPBX.org or download a brochure here.

Attendees should plan on bringing a laptop to the event to participate in optional lab exercises that will be organized.

There will be plenty of opportunity to mingle with the trainers and class participants during the course and in the evening events and optional dinners that will be organized.

Hotel Arrangements

Special arrangements have been made at the Residence Inn Marriott located less than a mile from the training facility. Prices as low as $72/night including breakfast and social hour drinks and snacks! Book your room rates on our OTTS Marriott Page Here. These rates are good until April 22nd so book soon!

If you have questions or need to pay for your registration by means other than Credit Card or check you can contact us at:

Asterisk is a registered trademarks of Digium, Inc.