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Event Details
ITIL® SERVICE MANAGEMENT FOUNDATION V3
Rothesay, New Brunswick at Riverside Country Club (Saint John area)
June 2 - 4, 2008, 8:30am - 4:30pm
Regular Price: $1799.00
Early registration (if paid in full by May 16, 2008): $1639.00
Group of 3 or more (if paid in full by May 16, 2008): 10% off
ITIL® V3 was designed from the lifecycle perspective, recognizing that for a service to be created, it should have the capability to meet the objectives and requirements of its customers and markets.
Consequently, there is the need to determine the objectives and requirements for each service (service strategy), which will guide in its design (service design), transition into production (service transition), and operation of the service (service operation). The purpose of the fifth and the final phase - continual service improvement, is to gradually improve every aspect of the service, from service strategy to service operation.
Canada’s Premier Professional Trainer Specializing in Project Management, Business Analysis and IT Service Management
COURSE OVERVIEW
During this 3-day course you will learn ITIL
® terminology, the structure, basic concepts and core principles of ITIL practices.
At the end of the course, participants’ will write the final ITIL Foundation Certificate in IT Service Management examination, comprising of 40 multiple choice questions.
Delegates are required to score 26 points (equivalent to 65%) to be awarded the ITIL Foundation Certificate in IT Service Management.
To view the complete outline and learning objectives, go to www.procept.com, click on “Courses” and follow the links.
Procept Associates is one of Canada’s most recognized trainers of Project Management, Business Analysis, and Information Technology
Service Management - offering participants intensive instruction at the accreditation level. Our consulting division offers niche strategic consulting.
Procept was founded in 1983 to provide Project Management services. since then, our reputation has evolved on the strength of our expertise, capability and motivation. We’re especially proud of the fact that we’re now the leading project management trainer in Canada.
FOR MORE INFORMATION.
tel: 416-693-5559
toll-free: 1-800-261-6861
e-mail: atlantic@procept.com
web: www.procept.com
When & Where
Riverside Country Club (Saint John area)
Rothesay,
New Brunswick
Canada
Monday, June 4, 2007 at 8:30 AM - Wednesday, May 28, 2008 at 4:30 PM (GMT-0400)
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The CIPS mission is to define and foster the IT profession, to encourage and support the IT practitioner, and to advance the theory and practice of IT, while safeguarding the public interest.
For more information about CIPS, see the CIPS National site. www.cips.ca
