Join other support managers and heads of social media, PR and customer care to learn the do's and don'ts of social techniques and training tools for managing customer service through Twitter and Facebook. We'll cover:
- Integrating Social Monitoring and Customer Care: Integrating Twitter for customer care; Setting up Facebook for customer care; Monitoring tweets and Facebook posts; and Integrating customer profiles
- Setting up best practices: Setting service levels for response times; Setting up groups and policy for responset to determine who should deal with what?; Alerting and prioritising important tweets and posts for response; and Handling Facebook and Twitter complaints through changing channels
- Improving productivity and quality: Handling multiple posts/replies at once; Setting up common responses; and Reporting and analyzing social customer care
Register for the Support Analytics Masterclass here!
Register for the Bootcamp here!
Space is limited, so grab your seat today!
When & Where
Zendesk is the leading omni-channel customer engagement software solution. More than 75,000 customers such as Gilt Groupe, Uber, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Loved by both service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Learn more at www.zendesk.com.