Workshop | Using Service Blueprints to Evolve Services
WANT TO LEARN HOW TO MODEL CURRENT SERVICE PRODUCTION SYSTEMS AND DOCUMENT CHANGES TO THESE SYSTEMS? THIS TWO HOUR WORKSHOP EXPLORES METHODS AND APPROACHES FOR VISUALIZING AND EVOLVING SERVICES.
Service blueprints are a key tool for designers to understand existing service systems and highlight potential flaws. Participants will be guided through the anatomy of service blueprints, how to develop them from research inputs and document service changes
ABOUT THE SPEAKER
Izac Ross is an Experience Designer at Moment, where he has worked on products for clients such as Bloomberg, Morgan Stanley and Memorial Sloan-Kettering Cancer Center. Izac received his BFA in Service Design from the Savannah College of Art & Design. He blends methods from interaction design, industrial design, service management, and design research to create new approaches and frameworks to solve problems.
DESIS Parsons (Design for Sustainable Social Innovation and Sustainability Lab) is a research lab at the School of Design Strategies, Parsons The New School for Design Its mission is to advance the practice and discourse of design-enabled social innovation toward more sustainable cities.
Service Design Network is an international academic and professional community dedicated to advancing the knowledge and practice of service design worldwide. Founded spring of 2012, the NYC chapter of SDN hosts workshops, conferences, and events in order to foster the emerging service design community.
This is a workshop with limited spaces. If you cannot make it please contact the organizer to free up the space.