San Francisco, California
London, United Kingdom
Fall DESIS + Service Design Network NYC
Lecture Series Part 2
Panel Discussion: "Why do services need to be designed?"
It's a tough question -- but it's one that service design students and practitioners need to be able to answer. Service design is a process that requires organizations to commit time and resources, and to accept risk, uncertainty, and the promise (threat?) of change; so how do we make the argument that the value gained though service design is worth the trouble?